On-the-Floor Team Leader: Lead Energy & Experiences

BOUNCE MIDDLE EAST; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

BOUNCE Middle East in Dubai is seeking an energetic Team Leader to guide our Hosts on the floor and deliver high-energy guest experiences.

You’ll coach, motivate and develop the team, keep operations smooth, and champion safety while ensuring exceptional service across parties, birthdays, and group events.

If you lead from the front, stay calm under pressure and love turning challenges into memorable moments for guests, we want to hear from you.

Qualifications

• Experience supervising or leading a team in hospitality, leisure, entertainment, retail or another customer-focused environment.
• Natural ability to motivate, coach and bring people together.
• Excellent communication and problem-solving skills.
• Confidence handling customer concerns and making decisions in a busy environment.
• Strong organisational skills and attention to detail.
• Genuine commitment to safety, teamwork and delivering exceptional service.

Responsibilities

• Lead the Crew by motivating and supporting Hosts to deliver outstanding guest experiences.
• Lead by example on the floor, creating a positive, high-energy team environment.
• Coach and develop team members to build confidence, skills and performance.
• Keep the team organised, engaged and ready to deliver an amazing shift.
• Champion safety by ensuring procedures and checks are followed and risks addressed.

Skills

Team leadership

Guest service

Communication

Problem solving

Safety minded

Operational focus

Job description

BOUNCE Middle East in Dubai is seeking an energetic Team Leader to guide our Hosts on the floor and deliver high-energy guest experiences.

You’ll coach, motivate and develop the team, keep operations smooth, and champion safety while ensuring exceptional service across parties, birthdays, and group events.

If you lead from the front, stay calm under pressure and love turning challenges into memorable moments for guests, we want to hear from you.