Omnichannel Technology Analyst

LVMH

Dubai

On-site

AED 180,000 - 260,000

Full time

22 hours ago

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Job summary

Sephora Middle East, part of the LVMH group, seeks an Omnichannel Technology Analyst in Dubai to lead end-to-end delivery of strategic omnichannel initiatives. You will connect business, technology, and operations to deliver scalable solutions across Digital Commerce, Retail Technology, CRM, Loyalty, SAP, and enterprise integrations.

You will bridge business and technology across multiple platforms, coordinate governance, and ensure deployment readiness while improving customer experience and

Qualifications

5-7 years of experience in business analysis, technology delivery, digital commerce or retail technology.
Bachelor’s degree in information technology, Computer Science, Business, Engineering or a related field.
Fluent English; Arabic and/or French is a plus.

Responsibilities

Support omnichannel solutions delivery aligning with enterprise architecture and global standards.
Coordinate end-to-end project delivery from discovery through deployment and handover.
Align integrations across Salesforce Commerce Cloud, OMS, SAP, CRM & Loyalty platforms, and payment solutions.

Skills

Fluent English

Agile & Scrum

Business analysis

Stakeholder management

Education

Bachelor's degree in IT/CS/Business/Engineering

Tools

Salesforce Commerce Cloud (SFCC)

Fluent Commerce OMS

SAP

CRM & Loyalty platforms

Middleware & APIs

Job description

At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful.

Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.

With 56,000 employees in 35 countries, we c onnect customers and beauty brands within the world’s most passionate beauty community . With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

Position Purpose:

The Omnichannel Technology Analyst leads end-to-end delivery of strategic omnichannel initiatives across Sephora Middle East, connecting business, technology, operations, global teams, and external partners. The role translates customer and business needs into scalable solutions across Digital Commerce, Retail Technology, CRM, Loyalty, OMS, SAP, customer-facing applications, and enterprise integrations, while driving governance, stakeholder alignment, deployment readiness, operational handover, and measurable improvements in customer experience, efficiency, and business performance. This role connects business, technology and operations through structured analysis and reliable delivery support. It contributes to initiatives across digital commerce, order management, CRM, Loyalty, customer experience and retail technology while ensuring alignment with regional priorities and global standards.

You will excel and enjoy this role if you are ready to actively handle the following missions:

OMNICHANNEL SOLUTIONS

Support the project delivery of omnichannel solutions that enhance customer experience and contribute to Sephora's digital transformation objectives.
Act as the business and technology bridge, ensuring solutions meet operational, commercial, and customer requirements while remaining aligned with enterprise architecture and global standards.

END-TO-END PROJECT DELIVERY

Support the execution of strategic omnichannel initiatives from discovery and requirements gathering through implementation, deployment, hypercare, and operational handover.
Maintain project plans and track scope, timelines, risks, dependencies, budgets, and resource requirements, escalating variances that may affect agreed objectives and milestones.

PLATFORM & INTEGRATION COORDINATION

Coordinate assigned solution delivery activities across multiple enterprise platforms, including Salesforce Commerce Cloud (SFCC), Fluent Commerce OMS, SAP, CRM & Loyalty platforms, Retail Applications, Middleware and APIs, and Payment solutions.
Ensure integration dependencies, technical requirements, and business processes are aligned across all participating systems and teams.

SOLUTION DESIGN & BUSINESS ANALYSIS

Collaborate with business stakeholders and technical teams to:
Define business requirements
Map operational processes
Validate technical and functional feasibility
Ensure proposed solutions deliver business value while improving customer experience and operational efficiency.

DEPLOYMENT & OPERATIONAL READINESS

Support deployment planning, cutover preparation, Go/No-Go documentation, production validation, and business readiness activities.
Coordinate release activities with global and local teams to support seamless production deployment and minimize customer and business disruption.
Coordinate hypercare activities, support transitions, and track operational stabilization following deployment.

RISK & DEPENDENCY MANAGEMENT

Identify, track and support the management of project risks, including integration dependencies, technical constraints, resource conflicts, operational impacts, delivery challenges
Contribute to mitigation plans, coordinate agreed actions, and support resolution through collaboration with business and technology stakeholders.

CONTINUOUS IMPROVEMENT & OPERATIONAL EXCELLENCE

Support the ongoing optimization of omnichannel capabilities, processes, governance frameworks, support models, and customer experiences.
Identify and recommend opportunities for automation, operational efficiency, and service improvements across the digital ecosystem.

STAKEHOLDER MANAGEMENT & GOVERNANCE

Build strong relationships with stakeholders across Digital, Retail, CRM, Customer Service, Finance, Marketing, Supply Chain, Operations, and Technology teams.
Prepare and support workshops, steering committees, governance forums, status reviews, and executive reporting, while coordinating follow-up actions across local and global teams.
Track project delivery risks, dependencies, and implementation challenges, coordinate follow-up with relevant stakeholders, and elevate critical issues to the Omnichannel Technology Solutions & Support Manager.

Do not hesitate to apply if:

You are a structured and customer-focused technology professional who enjoys translating business needs into practical solutions. You combine analytical rigour with strong coordination skills and are comfortable working across business and technical teams in a fast-paced retail environment.
5-7 years of experience in business analysis, technology delivery, digital commerce or retail technology.
Practical experience gathering requirements, mapping processes, writing user stories and coordinating UAT.
Exposure to one or more areas such as eCommerce, OMS, CRM, Loyalty, retail applications, payments, APIs or enterprise integrations.
Experience supporting releases, incident follow-up, hypercare or operational handovers.
Bachelor’s degree in information technology, Computer Science, Business, Engineering or a related field.
Agile, Scrum, business analysis or project delivery certification is an advantage.
Strong analytical, documentation and problem-solving skills with attention to detail.
Clear communication and the ability to collaborate effectively with business users, technical teams and external partners.
Ability to manage multiple priorities, follow through on actions and escalating appropriately.
Customer-centric, curious and comfortable learning new platforms and processes.
Fluent English; Arabic and/or French is a plus.