Officer - Virtual Business Support (UAEN Only)

Abu Dhabi Commercial Bank; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Job summary

Abu Dhabi Commercial Bank (ADCB) is seeking an Officer - Virtual Business Support to serve as the first contact in our virtual branch, delivering accurate product information and proactive issue resolution for customers in the UAE. The role emphasizes bilingual English/Arabic communication, excellent service, and adherence to bank policies in a flexible remote setting.

The ideal candidate brings 3+ years in a similar role, strong Word/Excel skills, and a self-motivated, multitasking mindset to

Qualifications

• At least 3 years of experience in a similar role.
• High School Degree in related subject.
• Proficiency with Word and Excel and strong communication skills.
• Bi-lingual in English and Arabic with customer service orientation.
• Self-motivated with the ability to multitask.

Responsibilities

• Act as the first point of contact for customers in the virtual branch and resolve queries to the required standards.
• Ensure daily conduct protects the bank from loss and that policies are followed to promote best practice.
• Provide standardised and ad hoc reporting to business units per SLAs, flag inconsistencies with the line manager.
• Support and motivate the team in change initiatives and projects aligned with bank standards.
• Adhere to policies and SOPs to deliver consistent service.

Skills

Communication skills

Bi-lingual English Arabic

Customer service oriented

Self-motivated

Multitasking

Education

High School Degree

Tools

Word

Excel

Job description

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Officer - Virtual Business Support (UAEN Only)

Date: Sep 29, 2026

Description: Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

GBS is a group of highly skilled and talented professionals who form an essential part of ADCB's continued journey of success. With a proud history of commitment, innovation and delivery, GBS constantly strives for excellence whilst ensuring the highest standards of quality and risk awareness. Each and every member of the GBS family plays an integral role in driving ADCB's strategy, growth and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through our outstanding service and support.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Act as the first point of contact for customers in virtual branch and provide consistent and accurate product information and service in order to proactively resolve customer issues/complaints to the required standards.
• Perform the required care and diligence in day to day conduct to protect the virtual Bank from financial and non-financial loss and that the Bank’s policies and guidelines are
• consistently followed to ensure best practice is shared and promoted.
• Provide standardised and ad hoc reporting services to business units as per Service Level Agreements (SLAs), liaising with and reporting on all activity inconsistencies with the line manager to ensure that they are rectified in a timely manner.
• Manage and motivate the team to ensure they contribute to, and participate in, the identification and implementation of change initiatives, programmes and projects in line with the bank’s standards.
• Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.

The ideal candidate should have the following experience:

• At least 3 years of experience in similar role
• High School Degree in related subject
• Working knowledge of Word and Excel Communication skills
• Bi-lingual (English and Arabic) Customer service oriented
• Self-motivated and ability to multitask

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.