Officer - Payment Operations (UAE National)

Tandem Interim; Dubai; On-site; AED 78,000 - 112,000; Full time

Job summary

Tandem Interim in the United Arab Emirates seeks a Payment Operations Officer to join a leading banking operation. The role focuses on first-level checking, verification and processing of banking transactions before they are released, including outward payments, remittances, clearing, payroll and cheques.

This position sits in a function undergoing transformation driven by automation, instant payment rails and ISO 20022, offering exposure across payments, reconciliation and investigations.

Qualifications

• 1–2 years of experience in banking operations or related back/middle-office functions.
• Fluent in Arabic and English, written and spoken.
• Exposure to SWIFT or core banking/payment platforms is a plus.
• Ability to work under pressure and meet daily deadlines.

Responsibilities

• Perform first-level checking and verification of transactions across outward payments, inward remittances, clearing, collections, payroll and PDCs.
• Validate transaction details, beneficiary information and supporting documentation prior to release.
• Ensure transactions are processed accurately within agreed turnaround times and daily cut-offs.
• Handle investigations, including tracing, repairs, returns, amendments and queries from branches and correspondent banks.
• Support reconciliation activities and follow up on ageing or unmatched entries.
• Apply UAE Central Bank regulations, internal procedures and control standards.
• Provide effective support to internal and external customers resolving transaction-related queries.
• Identify recurring errors and opportunities for process improvement and automation.

Skills

Communication skills

Problem solving

Investigation skills

Tools

SWIFT

Core banking systems

Payment platforms

Job description

We are seeking a Payment Operations Officer to join a leading organisation within the banking sector. This is a control-focused role where you will be responsible for first-level checking, verification and processing of banking transactions before they are released. You will gain broad exposure across the payments function, including outward payments, inward remittances, clearing, collections, payroll, cash management, investigations, reconciliation and post-dated cheques.

The role offers an opportunity to build a strong foundation in banking operations while working in a function undergoing significant transformation through automation, instant payment rails and ISO 20022.

Key Responsibilities:

• Perform first-level checking and verification of transactions across outward payments, inward remittances, clearing, collections, payroll, cash management and PDCs.
• Validate transaction details, beneficiary information, authorisations and supporting documentation prior to release.
• Ensure transactions are processed accurately and within agreed turnaround times and daily cut-offs.
• Handle investigations, including transaction tracing, repairs, returns, amendments and queries from branches, business units and correspondent banks.
• Support reconciliation activities and follow up on ageing or unmatched entries.
• Apply UAE Central Bank regulations, internal procedures and operational control standards.
• Provide effective support to internal and external customers by resolving transaction-related queries.
• Identify recurring errors, control gaps and opportunities for process improvement and automation.
• Maintain a high level of accuracy while managing transaction volumes and time-sensitive deadlines.

Requirements:

• 1–2 years of experience in banking operations, payments, remittances, trade finance or a related back/middle-office function. Strong graduates with relevant banking or financial-services internships may also be considered.
• Ability to work effectively under pressure and meet daily deadlines without compromising quality.
• Fluent in both Arabic and English, written and spoken.
• Exposure to SWIFT, core banking systems or payment platforms is an advantage but not essential.
• Strong communication, problem-solving and investigation skills.

This opportunity is exclusively open to UAE Nationals holding a valid Family Book.