Officer IT Help Desk & Support

Sundus; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Sundus in Abu Dhabi is seeking an Officer IT Help Desk & Support to provide first-line IT support, manage incidents, and assist users with access, VPN, and email issues. The role requires a 2+ year track record in IT support and a background in IT or related field. You will work with ITSM tools and support desktop and printer configurations.

Qualifications include Windows OS and Microsoft Office proficiency, basic networking, and AD knowledge; certifications are an advantage.

Qualifications

• Provide first-level IT support for incidents and service requests.
• Log and track issues using ITSM tools (ManageEngine, ServiceNow).
• Troubleshoot hardware, software and network issues.
• Assist users with system access, VPN and email issues.
• Install and configure desktops, laptops and printers.
• Escalate unresolved issues to relevant IT teams.
• Minimum of 2 years of experience in IT support/help desk.
• Bachelor's degree or diploma in IT or related field.

Responsibilities

• Provide first-level support for IT incidents and service requests.
• Log and track issues using ITSM tools (e.g., ManageEngine).
• Troubleshoot hardware, software, and network issues.
• Support users with system access, VPN, and email issues.
• Install and configure desktops, laptops, and printers.
• Escalate unresolved issues to relevant IT teams.

Skills

Windows OS knowledge

Microsoft Office

Networking basics

ITSM tools

Active Directory

Education

Bachelor's degree/diploma in IT

Tools

ManageEngine

ServiceNow

Job description

Position: Officer IT Help Desk & Support

JPC: 6329

Location: Abu Dhabi

Experience: 2+ Years

Job Required

• Provide first-level support for IT incidents and service requests
• Log and track issues using ITSM tools (e.g., ManageEngine)
• Troubleshoot hardware, software, and network issues
• Support users with system access, VPN, and email issues
• Install and configure desktops, laptops, and printers
• Escalate unresolved issues to relevant IT teams
• Minimum of 2 years of experience in IT support/help desk
• Bachelor s degree or diploma in IT or related field
• Good knowledge of Windows OS and Microsoft Office
• Basic networking knowledge
• Certifications in software development or relevant technologies (e.g., Microsoft Certified Developer, Oracle, AWS, or similar) are an advantage
• Experience with ITSM tools (ManageEngine, ServiceNow, etc.)
• Knowledge of Active Directory (user management)