IT Officer UAE National

Ghobash Group; Dubai; On-site; AED 61,000 - 100,000; Full time

Job summary

Ghobash Group is seeking an IT Helpdesk Support to provide end-user assistance and maintain the health of the IT network infrastructure at the site. The role focuses on diagnosing hardware, software, and network issues, while ensuring high levels of productivity and adherence to SLAs.

The candidate will install and maintain peripherals, manage O365, Active Directory, DNS and DHCP, and coordinate with vendors for issue resolution. On-site work is required with no remote options.

Qualifications

• Provide first-line technical support to users by diagnosing and resolving hardware, software and network issues.
• Install, configure and maintain IT peripherals such as laptops, desktops, printers and related devices.

Responsibilities

• Provide first-line technical support to users by diagnosing and resolving hardware, software and network issues.
• Install, configure and maintain IT peripherals such as laptops, desktops and printers.
• Manage Microsoft 365, Active Directory, DNS and DHCP services.
• Monitor systems, networks and equipment performance; identify faults and implement fixes.
• Perform routine preventive maintenance and monitoring of IT infrastructure to ensure security and minimize downtime.
• Maintain documentation of IT assets, troubleshooting activities and recommendations.
• Escalate unresolved issues to higher-level support and coordinate with vendors.
• Configure and manage backup solutions to ensure data protection and recovery readiness.
• Design, deploy and improve IT service delivery processes in line with SLA requirements and business objectives.
• Liaise with clients and Group IT teams to gather requirements and support infrastructure improvements.

Education

Bachelor of Computer Engineering

Tools

Cisco

Microsoft

Job description

The IT Helpdesk Support is responsible for providing end-user support related to all Level 1. ensuring that the performance and availability of the IT Network Infrastructure at the site is healthy and always functional

Support Engineer and same is maintained to the highest standard with maximum levels of productivity and efficiency. Support Engineer is responsible for the ongoing support of systems and hardware peripherals providing client support and working closely with users to understand business needs. Expertise in troubleshooting maintaining Service tickets and SLAs design.

• Provide first-line technical support to users by diagnosing and resolving hardware software and network-related issues efficiently.
• Install configure and maintain IT peripherals such as laptops desktops printers and related devices in compliance with company policies.
• Manage and support Microsoft Office 365 Active Directory DNS and DHCP services to ensure smooth IT operations.
• Monitor systems networks and equipment performance to identify malfunctions analyze faults and implement timely corrective actions.
• Perform routine preventive maintenance health checks and monitoring of IT infrastructure to ensure network security and minimize downtime.
• Maintain accurate documentation of IT assets troubleshooting activities fixes procedures and technical recommendations.
• Escalate unresolved technical issues to higher-level support teams and coordinate with vendors for issue resolution and follow-up.
• Configure and manage backup solutions including Synology backup systems to ensure data protection and recovery readiness.
• Design deploy and improve IT service delivery processes in alignment with corporate guidelines SLA requirements and business objectives.
• Liaise with clients and Group IT teams to gather requirements support infrastructure improvements and proactively maintain reliable IT services.

Qualifications :

• Bachelor of Computer Engineering or Equivalent
• Certifications in Cisco & Microsoft Preferred

Remote Work :

No

Employment Type :

Full-time