Observability Lead, Travel Digital Health & Performance

Techcarrot

Dubai

On-site

AED 180,000 - 300,000

Full time

14 days+

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Job summary

Techcarrot in Dubai seeks a seasoned Digital & platform Monitoring Lead/Specialist to ensure the availability, reliability, performance, stability, and overall technical health of digital products by proactively monitoring systems, identifying issues, coordinating incident resolution, managing technical debt, and driving continuous product improvement.

Monitor critical journeys such as search, availability, fare selection, booking, payment, login, check-in, and refunds; implement end-to-end

Qualifications

Airline or travel tech experience with digital channels (booking, payment, check-in, loyalty).
Experience with cloud-native apps, APIs, microservices, containers is desirable.
Strong troubleshooting, analytical, and incident coordination skills.
Experience supporting customer-facing, high-availability digital platforms.

Responsibilities

Monitor critical journeys such as search, availability, booking, payment, login and refunds.
Identify gaps, improve alert accuracy, coverage and actionable insights.
Implement end-to-end observability with logs, metrics, traces and business monitoring.
Configure dashboards, alerts, thresholds, synthetic and real-user monitoring.
Track application availability, response times, errors, throughput and dependencies.
Maintain monitoring across website, mobile app, booking engine and post-booking journeys.
Identify performance bottlenecks across frontend, backend, APIs and databases.
Maintain backlog of health improvements and drive actions to closure.
Publish dashboards and management reports; drive continuous product improvement.
Address deteriorating trends proactively to prevent customer impact.