Associate Principal - Digital Application Operations FEATURED

ADC; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

ADC in Dubai seeks an Associate Principal for Digital Application Operations to oversee stability, performance and support for our digital platforms, APIs, CRM, and ERP systems. You will lead incident response, governance, DR planning, and automation initiatives, partnering with vendor and internal teams to deliver reliable services.

The role emphasizes Azure expertise, observability, and continuous improvement in a fast-paced enterprise environment.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field; master’s preferred.
• 7–10 years in Application Operations, System Engineering, Production Support, or Solution Architecture.
• Strong experience with Azure cloud technologies and enterprise digital platforms.
• Knowledge of APIs, CRM and ERP systems, and related enterprise apps.
• Experience with monitoring and observability tools preferred.

Responsibilities

• Ensure operational stability, availability and performance of digital applications, APIs, CRM and ERP systems.
• Monitor application, infrastructure, database, and network environments using enterprise tools.
• Lead major incident response and RCA; implement preventive actions.
• Oversee production releases, deployments, governance and operational readiness.
• Manage Disaster Recovery plans, testing and recovery objectives.
• Vendor and stakeholder management; collaborate with cross-functional teams.
• Drive automation and AiOps initiatives for scalable operations.

Skills

Analytical skills

Problem-solving

Fast-paced environment

Stakeholder communication

Ownership mindset

Operational governance

Education

Bachelor’s degree in Computer Science or Engineering

Master’s degree is an advantage

Tools

Azure cloud technologies

Monitoring & observability tools

Job description

# Associate Principal - Digital Application OperationsA leading organization in the UAE is looking for an experienced Application Operations professional to oversee the stability, availability, and performance of digital platforms and enterprise applications. The role will focus on proactive monitoring, incident management, operational governance, disaster recovery, and continuous improvement across digital services and cloud environments.### Application Operations & Service Stability* Ensure operational stability, availability, and performance of digital applications, APIs, web platforms, CRM, and ERP systems* Monitor application, infrastructure, database, and network environments using enterprise monitoring tools* Identify service degradation proactively and initiate corrective actions* Drive operational improvements and long-term service sustainability### Monitoring & Continuous Improvement* Establish observability practices, service metrics, thresholds, and alerting mechanisms* Improve monitoring maturity from reactive to proactive operations* Drive operational excellence through incident trend analysis and performance optimization* Promote scalable and resilient platform operations### Incident Management & Root Cause Analysis* Lead major incident response and service restoration activities* Conduct Root Cause Analysis (RCA) and ensure remediation actions are completed* Track recurring issues and implement preventive controls* Coordinate with internal teams and external vendors during critical incidents### Change & Production Governance* Oversee production releases, deployments, and operational readiness* Ensure governance controls, risk assessments, and rollback procedures are in place* Safeguard live environments and ensure minimal service disruption### Disaster Recovery & Business Continuity* Manage Disaster Recovery (DR) plans, testing, and operational resilience activities* Ensure recovery objectives align with business and regulatory requirements* Maintain DR documentation, procedures, and audit evidence### Vendor & Stakeholder Management* Manage relationships with technology vendors and external partners* Monitor vendor SLAs and operational performance* Collaborate with infrastructure, security, delivery, and business teams### Innovation & Automation* Drive adoption of automation and operational efficiency initiatives* Support modernization initiatives involving AIOps, RPA, and intelligent operations* Contribute to scalable and future-ready operational models#### Requirements### Education* Bachelor’s degree in Computer Science, Engineering, or related field* Master’s degree is an advantage### Experience* 7-10 years of experience in Application Operations, System Engineering, Production Support, or Solution Architecture* Strong experience with Azure cloud technologies and enterprise digital platforms* Good understanding of networking, firewalls, and infrastructure environments* Experience with APIs, CRM systems, ERP platforms, and enterprise applications* Exposure to monitoring and observability tools is highly preferred### Technical Knowledge* Azure Infrastructure & Services* APIs & Digital Platforms* CRM / ERP Systems* Database Technologies* Production Support & Incident Management* Disaster Recovery & Operational Resilience* Change & Release Governance### Skills* Strong analytical and problem-solving skills* Ability to work in fast-paced environments* Excellent stakeholder communication and coordination abilities* Strong ownership mindset and operational governance capabilities### Associate Principal - Digital Application OperationsInformation Technology / Software Development / IT SupportDubai