Travel Digital Reliability & Observability Lead

techcarrot

Abu Dhabi

On-site

AED 391,000 - 670,000

Full time

14 days+

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Job summary

techcarrot seeks a seasoned Digital & platform Monitoring Lead/Specialist to ensure availability, reliability, and performance of our digital products through proactive monitoring and incident coordination.

You will implement end-to-end observability, maintain dashboards, identify gaps, and drive continuous product improvement across web, mobile, and booking systems. Airline/travel tech experience required.

Qualifications

Experience in airline or travel technology with digital journeys.
Bachelor's degree in a relevant field.
Experience supporting customer-facing, high-availability digital platforms.
5–8+ years in application support, digital technology operations, monitoring, performance engineering, or production reliability.

Responsibilities

Monitor critical journeys such as search, booking, payment, and refunds.
Identify monitoring gaps and improve alerting and insights.
Implement end-to-end observability with logs, metrics, traces, and business transaction monitoring.
Configure dashboards, alerts, thresholds, synthetic monitoring, and real-user monitoring.
Monitor application availability, response times, error rates, throughput, infrastructure health, and service dependencies.
Establish and maintain monitoring across website, mobile app, booking engine, check-in, and post-booking journeys.