Night-Shift Arabic-English Call Center Agent

NAFFCO Careers; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

NAFFCO Careers in Dubai seeks an Arabic-speaking Call Center Agent – Night Shift to handle customer enquiries, provide accurate information and deliver professional support during overnight hours.

The role involves handling inbound and outbound calls, resolving issues at the first point of contact where possible, recording interactions in the CRM, upholding confidentiality, and following company service standards.

Qualifications

• Fluent written and spoken Arabic and English.
• Experience in call center or customer service roles preferred.
• Experience handling inquiries, complaints by telephone.
• Good computer skills and CRM experience.
• Night shift availability.

Responsibilities

• Answer inbound calls and respond to enquiries promptly.
• Provide customer support in Arabic and English.
• Resolve issues at first contact where possible.
• Handle complaints and service requests per procedures.
• Make outbound calls to follow up on enquiries.
• Verify customer information and record interactions in CRM.
• Escalate complex matters to supervisor.
• Maintain confidentiality of information.

Skills

Arabic language

English language

Night shift

Tools

CRM systems

Job description

NAFFCO Careers in Dubai seeks an Arabic-speaking Call Center Agent – Night Shift to handle customer enquiries, provide accurate information and deliver professional support during overnight hours.

The role involves handling inbound and outbound calls, resolving issues at the first point of contact where possible, recording interactions in the CRM, upholding confidentiality, and following company service standards.