Night Manager: Lead Overnight Hospitality & Guest Experience

Hilton; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

Hilton is seeking a Night Manager to lead overnight operations, ensuring guest satisfaction and safe, seamless service. You will act as Manager-On-Duty, supervise Front Desk, coordinate with departments, and uphold Hilton's brand of hospitality during the night shift.

You'll train and coach night staff, resolve escalations, and maintain reports and handovers to morning teams while delivering memorable experiences that reflect Hilton's light and warmth.

Qualifications

• Ability to lead and manage overnight hotel operations.
• Strong interpersonal skills to ensure guest satisfaction.
• Proficiency with hotel technology and software.
• Ability to multitask and coordinate across departments.

Responsibilities

• Acts as Manager-On-Duty during the night shift to oversee operations and guest concerns.
• Oversees Front Desk closing and handovers to morning staff.
• Supervises and trains night Guest Services staff to maintain service quality.
• Ensures safety, cleanliness, and reporting of deficiencies to relevant teams.
• Prepares daily reports and communications for hotel departments.

Skills

Customer service

Leadership

Team supervision

Multitasking

Communication skills

Tools

PMS (Property Management System)

Job description

Hilton is seeking a Night Manager to lead overnight operations, ensuring guest satisfaction and safe, seamless service. You will act as Manager-On-Duty, supervise Front Desk, coordinate with departments, and uphold Hilton's brand of hospitality during the night shift.

You'll train and coach night staff, resolve escalations, and maintain reports and handovers to morning teams while delivering memorable experiences that reflect Hilton's light and warmth.