Network Operations Center (NOC) Lead

Norconsult Telematics; Dubai; On-site; AED 441,000 - 661,000; Full time

Job summary

Norconsult Telematics seeks a senior NOC leader for Damascus to define and govern the NOC operating model across fiber, Core, IT, and IXP domains. You will staff, tool, and validate ahead of Day-1 launch, then transition to MSP governance post-launch while aligning with cross-functional teams to ensure uptime.

The role demands 10+ years in telecom ops, strong NOC design experience, and expertise in alarm management, IXP operations, and vendor governance. Arabic is a plus and English required.

Qualifications

• Bachelor’s degree in electrical engineering, or a related discipline.
• Minimum 10 years in telecommunications network operations, with significant NOC leadership experience.
• Strong experience designing or leading a NOC function in a carrier or wholesale infrastructure environment.
• Experience defining alarm management frameworks and NOC tooling requirements across converged network and IT environments.
• Greenfield or build-to-operate program experience is preferred.
• Strong knowledge of NOC operations, monitoring methodologies, and alarm management across network and IT domains.
• Experience with IXP operations including route server management, BGP monitoring, and peering policy governance.
• Familiarity with NMS/EMS platforms, IT monitoring tools, and ITSM systems.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication in English; Arabic is an advantage.

Responsibilities

• Define the NOC operating model —structure, monitoring scope, support processes, shift model, and escalation matrix.
• Define monitoring requirements — latency, jitter, packet loss, and availability thresholds triggering alarms, auto-tickets, and escalation.
• Define fault management framework — alarm handling / correlation, fault classification, prioritization, ticket creation, TAC escalation, threshold requirements across all monitored domains.
• Define the NOC interface to the change management process — planned maintenance visibility, change freeze enforcement, and network change impact monitoring.
• Define NOC tooling requirements including OSS, NMS, EMS, monitoring platforms, and real-time dashboard specifications.
• Define the interface model between the NOC, TAC, field teams, SecOC, Application Services, and MSPs.
• Define NOC procedures for carrier peering and interconnection monitoring across international exchange points and subsea landing stations.
• Define NOC KPIs, SLA requirements, and performance reporting framework.
• Define staffing levels, skills requirements, and training framework for NOC operators across all domains.
• Govern NOC readiness validation — oversee simulations, dry runs, and acceptance criteria sign-off.
• Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end NOC readiness for Day-1 launch.
• Define the IXP operating model — route server management procedures, peering policy governance, BGP fault handling, and member onboarding interface with the NOC.

Skills

NOC leadership

Telecom operations

NOC design

IT monitoring

MSP governance

Alarm management

BGP monitoring

Route server management

Cross-functional collaboration

English communication

Education

Bachelor’s degree in electrical engineering

Tools

NMS/EMS platforms

OSS

ITSM systems

Job description

This position is on-site based in Damascus Governorate, Syria.

Position Objective:

Define and govern the NOC operating model, ensuring all front-office monitoring and L1 support functions across the fiber network, Core, IT (ITOC), and IXP domains are fully designed, staffed, tooled, and validated ahead of Day-1 launch. Post-launch, the role transitions to governing the MSP NOC function.

Job Description & Responsibilities:

• Define the NOC operating model —structure, monitoring scope, support processes, shift model, and escalation matrix.
• Define monitoring requirements — latency, jitter, packet loss, and availability thresholds triggering alarms, auto-tickets, and escalation.
• Define fault management framework — alarm handling / correlation, fault classification, prioritization, ticket creation, TAC escalation, threshold requirements across all monitored domains.
• Define the NOC interface to the change management process — planned maintenance visibility, change freeze enforcement, and network change impact monitoring.
• Define NOC tooling requirements including OSS, NMS, EMS, monitoring platforms, and real-time dashboard specifications.
• Define the interface model between the NOC, TAC, field teams, SecOC, Application Services, and MSPs.
• Define NOC procedures for carrier peering and interconnection monitoring across international exchange points and subsea landing stations.
• Define NOC KPIs, SLA requirements, and performance reporting framework.
• Define staffing levels, skills requirements, and training framework for NOC operators across all domains.
• Govern NOC readiness validation — oversee simulations, dry runs, and acceptance criteria sign-off.
• Participate in cross-functional OAT (Operational Acceptance Testing) to validate end-to-end NOC readiness for Day-1 launch.
• Define the IXP operating model — route server management procedures, peering policy governance, BGP fault handling, and member onboarding interface with the NOC.

Qualifications & Experience:

• Bachelor’s degree in electrical engineering, or a related discipline.
• Minimum 10 years in telecommunications network operations, with significant NOC leadership experience.
• Strong experience designing or leading a NOC function in a carrier or wholesale infrastructure environment.
• Experience defining alarm management frameworks and NOC tooling requirements across converged network and IT environments.
• Greenfield or build-to-operate program experience is preferred.
• Strong knowledge of NOC operations, monitoring methodologies, and alarm management across network and IT domains.
• Experience with IXP operations including route server management, BGP monitoring, and peering policy governance.
• Familiarity with NMS/EMS platforms, IT monitoring tools, and ITSM systems.
• Strong analytical and problem-solving skills.
• Strong written and verbal communication in English; Arabic is an advantage.
• Experience with MSP governance, vendor performance management, and continual service improvement in NOC operations.