nationalities

InstaCreative India; Abu Dhabi; On-site; AED 100,000 - 134,000; Full time

Job summary

InstaCreative India is seeking a Guest Services Coordinator in Abu Dhabi to deliver exceptional customer service at a luxury property. You will manage guest requests, coordinate with departments, and maintain professionalism to ensure guest satisfaction.

The role requires strong English communication, optional Arabic, and the ability to work nights, weekends, and holidays. A high school diploma is required, hospitality studies are a plus.

Qualifications

• Prior hospitality or customer service experience preferred.
• Excellent English communication; Arabic language skills are a plus.
• Able to stand for long periods and lift up to 25 pounds.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Greet guests upon arrival and assist with check-in process.
• Handle all guest requests and inquiries promptly and efficiently.
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs.
• Maintain knowledge of local attractions, restaurants, and events to provide recommendations to guests.
• Ensure that all guest complaints are handled in a timely and professional manner.
• Maintain accurate records of guest interactions and requests.
• Assist in conducting regular property inspections to ensure quality control standards are met.
• Monitor inventory levels of guest amenities and request restocking when necessary.
• Assist with VIP arrivals and special requests as needed.
• Uphold our company's policies and procedures at all times.

Skills

Customer service

Communication skills

Flexibility

Education

High school diploma or equivalent

Hospitality degree (optional)

Tools

Microsoft Office

Job description

Guest Services Coordinator

Profession: Concierge

City: Abu Dhabi, United Arab Emirates

As a Guest Services Coordinator, you will be responsible for providing exceptional customer service to all guests and residents at our luxury property in Abu Dhabi. Your main duties will include managing guest requests and inquiries, coordinating with various departments to ensure guest satisfaction, and maintaining a high level of professionalism at all times.

Key Responsibilities:

• Greet guests upon arrival and assist with check-in process
• Handle all guest requests and inquiries promptly and efficiently
• Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs
• Maintain knowledge of local attractions, restaurants, and events to provide recommendations to guests
• Ensure that all guest complaints are handled in a timely and professional manner
• Maintain accurate records of guest interactions and requests
• Assist in conducting regular property inspections to ensure quality control standards are met
• Monitor inventory levels of guest amenities and request restocking when necessary
• Assist with VIP arrivals and special requests as needed
• Uphold our company's policies and procedures at all times

Requirements:

• Previous experience in a customer service or hospitality role preferred
• Excellent communication skills in English (Arabic language skills are a plus)
• High school diploma or equivalent required; degree in hospitality management is a plus
• Strong problem-solving skills with the ability to handle difficult situations calmly
• Ability to work flexible hours including nights, weekends, and holidays
• Proficient computer skills including Microsoft Office
• Must be able to stand for long periods of time and lift up to 25 pounds

We offer competitive salary packages as well as benefits.