Museum Operations Lead — World‑Class Visitor Experience

Blr World; Dubai; On-site; AED 320,000 - 520,000; Full time

Job summary

BLR WORLD, Dubai-based, is seeking an Operations Lead to oversee museum operations and visitor services under the Operations & Visitor Experience team. You will manage day-to-day delivery across pavilions, ensure safety, and drive service excellence in line with contractual requirements.

You will lead the operations team, coordinate with programming, training, and commercial leads, and report to the Project Manager.

Qualifications

• Minimum 7 years in visitor operations, museum operations, hospitality, or related fields.
• 3+ years leading multidisciplinary operational teams.
• Experience managing workforce deployment and service delivery.
• Strong knowledge of visitor experience management and safety.
• Bachelor’s degree in Operations Management or related field.

Responsibilities

• Lead day-to-day operations across museum pavilions in line with KPIs.
• Ensure front-of-house and back-office operations meet standards.
• Oversee staffing, scheduling, and training of teams.
• Coordinate with programming, commercial, and training teams.
• Prepare monthly reports and support audits and safety compliance.
• Drive continuous improvement in visitor experience and service quality.

Skills

Leadership

People management

Operations management

Staff deployment

Visitor experience

Communication

Problem solving

Education

Bachelor’s degree in Operations Management

Professional qualifications in Health & Safety

Job description

BLR WORLD, Dubai-based, is seeking an Operations Lead to oversee museum operations and visitor services under the Operations & Visitor Experience team. You will manage day-to-day delivery across pavilions, ensure safety, and drive service excellence in line with contractual requirements.

You will lead the operations team, coordinate with programming, training, and commercial leads, and report to the Project Manager.