Cultural Guide — Immersive Dubai Museum Experience

BLR WORLD; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

BLR WORLD is seeking a Cultural Guide for Al Shindagha Museum in Dubai to welcome and inform visitors across pavilions and exhibitions. You will share rich cultural heritage, assist with inquiries, guide groups, and ensure inclusive experiences for People of Determination and families.

The role emphasizes superb customer service, safety, and adaptability across on-site museum operations, with 5-day weeks and a fixed-term contract to cover seasonal programs and special events.

Qualifications

• Customer service experience.
• Fluent English and Arabic.
• Additional language skills (e.g., Chinese, Russian, French, Spanish, German, Arabic, Sign language) are an advantage.

Responsibilities

• Greet visitors warmly and create a welcoming spirit.
• Ensure visitor safety inside and outside the museum.
• Monitor and report health and safety issues.
• Perform designated safety checks and report any concerns.
• Use two-way radio communication when necessary.
• Assist People of Determination by guiding them and ensuring an inclusive experience.
• Collect and handle visitor feedback.
• Operate the cloakroom facility, managing visitor belongings securely.
• Act as a fire warden in emergency situations.
• Be knowledgeable about exhibits, events, services, and facilities.
• Scan tickets and assist at information points when required.
• Support school groups and educational team operations.
• Monitor visitor behavior and elevate issues if needed.
• Rotate through different positions as assigned, including outdoor roles.
• Remain positive, dependable, and team-oriented.
• Seek opportunities to enhance visitor experience.
• Perform any additional duties assigned by Visitor Services supervisors.
• Dedicated to People of Determination, families with strollers, and elderly visitors.

Skills

Customer service

Bilingual English/Arabic

Education

High school diploma

Job description

BLR WORLD is seeking a Cultural Guide for Al Shindagha Museum in Dubai to welcome and inform visitors across pavilions and exhibitions. You will share rich cultural heritage, assist with inquiries, guide groups, and ensure inclusive experiences for People of Determination and families.

The role emphasizes superb customer service, safety, and adaptability across on-site museum operations, with 5-day weeks and a fixed-term contract to cover seasonal programs and special events.