Chief Cultural Guides Al Shindagha Museum

BLR WORLD; Dubai; On-site; AED 110,000 - 150,000; Full time

Job summary

BLR WORLD in Dubai is seeking a Visitor Services Senior for Al Shindagha Museum to guide visitors and ensure high-quality service across shifts. You will coordinate school trips, oversee guides and reception staff, and work with event teams to deliver engaging programs while maintaining safety and visitor satisfaction.

Ideal candidates hold a Bachelor's in Business Administration with 5+ years in customer-focused roles, strong communication, and organizational skills in a museum or cultural

Qualifications

• Bachelor's degree in Business Administration or equivalent.
• 5 years of relevant experience.
• Excellent customer service and communication skills.
• Organizational and teamwork abilities.
• Knowledge of history/heritage context is a plus.

Responsibilities

• Ensure that fee data matches amounts received and deliver daily revenue and financial reports.
• Coordinate with schools and universities to organize educational programs and trips.
• Conduct field visits to schools to promote collections and museum content.
• Coordinate reservations for school and tourist groups per events schedule.
• Coordinate with Events Department to organize guided tours for museum events.
• Supervise speaking guide devices and arrange maintenance as needed.
• Provide innovative ideas to attract more visitors to the museum.
• Coordinate visits with tourism agencies for tourist groups.
• Prepare reports on effectiveness of educational programs and trips.
• Coordinate with exhibitions/collections for updated displays information.
• Assist in receiving delegations and provide exhibit information.
• Coordinate with museum departments on exhibitions and activities.
• Supervise staff during shifts and ensure weekly schedules are followed.
• Oversee training for guides and reception staff to adapt to developments.
• Provide daily reports on events and visitor numbers to supervisor.
• Ensure safety and personal belongings protection for visitors.
• Guide visitors to museum sections and share necessary information.
• Respond to visitor inquiries accurately and promptly.
• Address visitor observations and complaints efficiently and document outcomes.
• Ensure security policies are followed.

Skills

Customer service

Staff supervision

Communication

Teamwork

Problem solving

Education

Bachelor's degree in Business Administration

Job description

About BLR WORLD

BLR WORLD is an award-winning global talent company for the culture entertainment and events sectors enabling organisations to plan staff and operate unique permanent and temporary visitor experiences with Simply Brilliant People.

About Al Shindagha Museum

Located in the iconic Dubai Creek area within Al Shindaghas historical neighbourhood the Museum tells one of the worlds most inspiring stories one visitors experience literally walking house to house through its pavilions across time. This is a museum like no other: wandering from history into the present day wearing traditional jewellery breathing in perfumes even diving virtually for pearls. Dubais culture and traditions are at its heart where people discover the Emirates fascinating heritage. Together with Dubai Culture BLR WORLD is bringing this heritage to life for every generation a living heart of the community as much as a destination for the world.

About the Role

Guiding visitors and accompanying them inside the museum providing all necessaryinformation with high quality and efficiency and ensuring the best services are provided tothe museum visitors.

Position Details

Location: Dubai UAE

Contract Type: Full-Time (24-Month Fixed-Term Contract)

Contract Duration: 24 Months (August 2026 July 2028)

Key Responsibilities

• Ensure that the fee data is matched with the actual amounts received and the delivery of the daily revenue and the financial report to those involved.
• Follow-up and coordinate with schools and universities to prepare and organize educational programs and trips to the museum.
• Conducting field visits to schools to promote the collections activities and introduce the museum content in line with the school syllabus.
• To coordinate and follow up regarding reservations for school and tourist groups in line with the schedule of events and museum visits.
• Coordination with the Events Department to organize guided tours for the events held in the museum.
• Managing the distribution and maintenance of the speaking guide devices and following up on the need for maintenance if necessary.
• Providing innovative and developing suggestions and ideas to attract the largest number of visitors to the museum.
• Coordination and follow-up to implement the schedule of visits and programs for tourist groups to visit the museum with the tourism agencies.
• Preparing reports on the effectiveness of educational programs and trips and their relevance to the museums goal and mission.
• Coordinate with the exhibitions and collections section to provide the necessary information on the updated collections and holdings that are displayed in the museum.
• Participating in receiving official delegations and providing all information on the various exhibits in the museum.
• Coordination with the departments of Museum regarding exhibitions events and activities in the museum.
• Supervising cultural guides and reception staff during the shift following up on the implementation of their weekly schedule and working to provide the necessary needs during special events and programs.
• Supervising the implementation of training and development programs necessary for cultural guides and reception staff to keep pace with various developments and to communicate effectively with others.
• Preparing and providing clearly necessary information on the daily and weekly events and activities of cultural guides and reception staff to ensure the provision of the best services to visitors.
• Supervising and reviewing the preparation of daily reports of the number of visitors and submitting the necessary reports to the direct supervisor.
• Ensure that the necessary measures are taken to ensure the safety and personal belongings of the visitors.
• Accompany visitors and guide them to the various sections of the museum and give them the necessary information about them.
• Communicate and respond to all inquiries that are raised by visitors in an accurate and correct manner.
• Dealing with visitors observations and complaints and working to solve them satisfactorily and in the fastest time preparing and submitting daily reports to the direct supervisor.
• Ensure that the Authoritys security and safety procedures policy and instructions are applied and followed.
• Perform other duties and responsibilities related to the job as assigned.

Required Experience

• Bachelors degree in Business Administration or
• equivalent from an accredited university.
• 5 years of experience in a relevant working field Years of Experience
• Excellent customer service skills.
• Organizational skills and innovative problem-solving skills.
• The ability to work within a team and make independent decisions.
• Proficiency in the art of dealing with visitors of all ages personalities beliefs cultures and natures.
• Full knowledge of historical and heritage information and data.
• The ability to communicate information easily and clearly.