Multilingual Guest Experience Concierge

Jebel Ali International Hotels L.L.C; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

JA The Resort in Dubai, UAE, is seeking a Guest Experience Agent who thrives on connecting with people and delivering memorable service in a luxury setting.

Ideal candidates speak English with additional Russian, German, or French language skills, and have at least 2 years in hospitality or guest-facing roles. Protel knowledge is a plus as you welcome guests and create exceptional experiences.

Qualifications

• 2+ years of hospitality/guest-facing experience.
• Ability to create personalized guest experiences.
• Excellent English communication.
• Russian/German/French language skills are valued.
• Familiarity with hotel systems like Protel is a plus.
• Warm, engaging, service-oriented personality.
• Thrives in luxury hospitality environment.

Responsibilities

• Create exceptional first and last impressions through personalized guest interactions.
• Welcome guests with warmth, professionalism, and genuine hospitality.
• Anticipate guest needs and deliver thoughtful solutions before they're requested.
• Act as a trusted point of contact in the resort lobby, providing information and memorable service.
• Promote resort experiences, guest benefits, and loyalty programs to enhance stays.
• Assist with special occasions, VIP arrivals, and guest celebrations.
• Collaborate with colleagues across the resort to ensure seamless guest journeys.
• Turn feedback and requests into opportunities to exceed expectations.

Skills

Hospitality experience

Guest relations

English proficiency

Russian language

German language

French language

Tools

Protel

Job description

JA The Resort in Dubai, UAE, is seeking a Guest Experience Agent who thrives on connecting with people and delivering memorable service in a luxury setting.

Ideal candidates speak English with additional Russian, German, or French language skills, and have at least 2 years in hospitality or guest-facing roles. Protel knowledge is a plus as you welcome guests and create exceptional experiences.