Multilingual Front Desk Specialist - Patient Care & Scheduling

RIXOS; Abu Dhabi; On-site; AED 78,000 - 123,000; Full time

Job summary

The RIXOS Abu Dhabi front desk role requires delivering high quality customer service, answering and routing calls, and gathering essential information for appointments. You will file patient records daily, pull files for upcoming visits, and maintain an organized reception area with mail and supplies management. Regular meetings and clear communication are expected.

0–2 years experience preferred. A High School Diploma or equivalent is required; bilingual abilities (Russian or German) are a

Qualifications

• 0–2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Education: High School Diploma or equivalent.

Responsibilities

• Answers screens and forwards incoming phone calls in accordance.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits, and classes.
• Files all patient records daily and pulls patient files for next day’s appointments.
• Keeps reception area tidy and presentable with necessary materials.
• Receives, sorts, distributes daily mail, and maintains office supplies inventory.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Customer service

Phone handling

Multitasking

Organizational skills

English language

Russian or German asset

Education

High School Diploma

Job description

The RIXOS Abu Dhabi front desk role requires delivering high quality customer service, answering and routing calls, and gathering essential information for appointments. You will file patient records daily, pull files for upcoming visits, and maintain an organized reception area with mail and supplies management. Regular meetings and clear communication are expected.

0–2 years experience preferred. A High School Diploma or equivalent is required; bilingual abilities (Russian or German) are a