Multichannel Customer Service Specialist (Ad-hoc) – Abu Dhabi

British Council; United Arab Emirates; On-site; AED 55,000 - 83,000; Part time

Job summary

The British Council in Abu Dhabi is seeking an Hourly Paid Customer Service Representative to handle enquiries across face-to-face, phone, email, and online channels. You will ensure accurate information, smooth customer journeys, and adherence to service standards while contributing to sales and retention through proactive guidance.

Ideal candidates have prior customer-facing experience, strong computer literacy, and comfort using CRM and registration platforms.

Qualifications

• Experience in a customer-facing role delivering services to agreed quality standards.
• Strong computer literacy and ability to use standard applications confidently.

Responsibilities

• Deliver excellent customer service across multiple channels (face-to-face, phone, email, web chat, social media).
• Maintain accurate and timely data entry on CRM and other systems with compliance to policies.
• Identify opportunities during service interactions to recommend suitable products and services, contributing to sales and retention targets.
• Provide feedback and insights on customer needs and issues to support continuous improvement.
• Support the delivery of operational processes such as bookings, payments, refunds, and customer communications.
• Continuously develop knowledge of British Council products, services, and policies.

Skills

Customer service

Computer literacy

Tools

CRM platforms

Online registration systems

Job description

The British Council in Abu Dhabi is seeking an Hourly Paid Customer Service Representative to handle enquiries across face-to-face, phone, email, and online channels. You will ensure accurate information, smooth customer journeys, and adherence to service standards while contributing to sales and retention through proactive guidance.

Ideal candidates have prior customer-facing experience, strong computer literacy, and comfort using CRM and registration platforms.