Multichannel CSR – Ad-Hoc, Abu Dhabi

Tanqeeb; Abu Dhabi; On-site; AED 41,000 - 69,000; Full time

Job summary

The British Council in Abu Dhabi is seeking an Hourly Paid Customer Service Representative to handle enquiries across face-to-face, phone, email, web chat, and social media. You will manage registrations, complaints, and transactions with accuracy and adhere to service standards.

Responsibilities include resolving most issues at first contact, promoting relevant products and services, and maintaining data integrity in CRM and registration systems.

Qualifications

• Experience in a customer-facing role delivering services to agreed quality standards.
• Strong computer literacy with the ability to use standard applications confidently.

Responsibilities

• Deliver excellent customer service across multiple channels (face-to-face, phone, email, web chat, social media).
• Maintain accurate and timely data entry on CRM and other systems.
• Identify opportunities to recommend products and services to support sales and retention.
• Provide feedback on customer needs to support continuous improvement and Voice of the Customer initiatives.
• Support booking consultations, payments, refunds, and customer communications with quality and audit alignment.
• Continuously develop knowledge of British Council products, services, and policies.

Skills

Customer-facing

Computer literacy

Tools

CRM platforms

Online registration systems

Job description

The British Council in Abu Dhabi is seeking an Hourly Paid Customer Service Representative to handle enquiries across face-to-face, phone, email, web chat, and social media. You will manage registrations, complaints, and transactions with accuracy and adhere to service standards.

Responsibilities include resolving most issues at first contact, promoting relevant products and services, and maintaining data integrity in CRM and registration systems.