Customer Care & Service Center Agent

Al Tayer Group; Sharjah; On-site; AED 33,000 - 50,000; Full time

Job summary

Al Tayer Group is seeking a Customer Interaction Center Representative in the United Arab Emirates. The role involves welcoming customers, handling phone inquiries, and guiding them to the appropriate service personnel. It emphasizes courtesy, efficiency, and maintaining a positive reception environment.

Qualifications include a High School Certificate and 1–2 years of related experience. Strong communication and a customer-focused mindset are essential for success in a multicultural setting.

Qualifications

• Customer service skills/certification is an advantage.
• Exposure to multicultural environment.
• Well groomed with pleasant personality.
• Excellent communication skills.

Responsibilities

• Welcome customers courteously and answer phone to provide necessary information and services.
• Direct the customer to the relevant advisor who will attend to them.
• Arrange seating and keep customers comfortable until attended by the Service Advisor.
• Call customers to obtain follow-up feedback on their visits.
• Assist reception in managing courtesy vehicles.
• Maintain cleanliness and hygiene in the reception area to uphold a professional image.

Skills

Customer service skills

Multicultural environment

Good presentation

Excellent communication skills

Education

High school Certificate

Job description

Al Tayer Group is seeking a Customer Interaction Center Representative in the United Arab Emirates. The role involves welcoming customers, handling phone inquiries, and guiding them to the appropriate service personnel. It emphasizes courtesy, efficiency, and maintaining a positive reception environment.

Qualifications include a High School Certificate and 1–2 years of related experience. Strong communication and a customer-focused mindset are essential for success in a multicultural setting.