Multi-Property Front Office Director | Luxury Hospitality

yas world resort, vignette collection by ihg; Abu Dhabi; On-site; AED 600,000 - 900,000; Full time

Job summary

Yas Plaza Hotels by IHG seeks a Cluster Director of Front Office to oversee Front Office, Guest Services, and related departments across multiple Yas Island properties. Drive exceptional guest experiences, brand compliance, and financial performance.

The role requires extensive leadership in luxury hotel operations, strong budgeting capability, and collaboration with Revenue Management to optimize room inventory and pricing strategies.

Qualifications

• Bachelor's degree in Hospitality Management or a related field.
• 8–10 years of experience in hotel operations, with 3–5 years in a senior leadership role.
• Strong experience in Front Office and Housekeeping operations.
• Proven track record in budgets and driving operational performance.
• Excellent leadership, communication, and organizational skills.
• Proficiency in PMS such as Opera and related reporting tools.
• Knowledge of luxury or upscale hospitality standards is preferred.

Responsibilities

• Oversee daily Front Office and Guest Services operations across all properties in the cluster.
• Ensure delivery of high-quality guest service aligned with brand standards.
• Monitor room readiness, cleanliness, and guest satisfaction.
• Develop and manage budgets for Front Office and Guest Services.
• Collaborate with Revenue Management to optimize inventory and pricing.
• Lead, coach, and develop front office and guest services teams.

Skills

Leadership

Communication

Organizational skills

Guest service excellence

Education

Bachelor's degree in Hospitality Management

Tools

PMS Opera

Reporting tools

Job description

Yas Plaza Hotels by IHG seeks a Cluster Director of Front Office to oversee Front Office, Guest Services, and related departments across multiple Yas Island properties. Drive exceptional guest experiences, brand compliance, and financial performance.

The role requires extensive leadership in luxury hotel operations, strong budgeting capability, and collaboration with Revenue Management to optimize room inventory and pricing strategies.