Mortgage Sales Manager - Elite Segment

RAKBANK; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

RAKBANK is hiring a Mortgage Sales Manager – Elite Segment in Dubai to lead mortgage business growth. This role focuses on acquiring high-value customers and developing strong referral networks.

The ideal candidate will have 1-5 years in mortgage sales, a degree in finance or related fields, and strong relationship management skills.

Join a respected UAE bank to enhance your career in financial services and customer relationship development.

Qualifications

• 1-5 years of experience in retail banking, mortgage sales, direct sales, or relationship-based financial services sales.
• Good understanding of banking products, mortgage finance, lending products, deposits, insurance, investments, and customer onboarding.
• Fluency in English is required.

Responsibilities

• Generate mortgage business within the Elite customer segment to achieve assigned sales targets.
• Develop high-value and relationship-led mortgage propositions.
• Self-source mortgage business through personal networks and referrals.

Skills

Mortgage sales

Elite customer acquisition

High-net-worth customer sourcing

Retail banking sales

Direct sales

Third-party channel sales

Real-estate broker relationships

Customer relationship management

Education

Graduate or postgraduate qualification in Business, Finance, Banking, Sales

Tools

MIS reporting

Sales pipeline management

Job description

Job Snapshot

Role: Mortgage Sales Manager - Elite Segment

Location: Dubai, United Arab Emirates

Industry: Financial Services

Function: Sales

Experience: 1-5 years retail banking or direct sales experience

Job Type: Full-time

Job Overview

MORTGAGE SALES MANAGER – ELITE SEGMENT

In Dubai, United Arab Emirates, this role is a prime opportunity for a sales‑driven banking professional with experience in mortgage sales, third‑party channel development, elite customer acquisition, relationship‑led selling, and cross‑selling banking products. A motivated mortgage sales specialist can build strong referral networks, acquire high‑value customers, and grow RAKBANK's mortgage portfolio through brokers, developers, financial advisors, and institutional partners.

The Manager will drive mortgage business growth by sourcing high‑value customers through personal networks, real‑estate brokers, developer relationships, referrals, financial advisors, institutional partners, and direct sales channels. The focus is on acquiring New‑to‑Bank Elite customers, converting existing customers, delivering a professional onboarding experience, and coordinating the mortgage journey from initial discussion through documentation, valuation, approval, legal formalities, and disbursement. The successful candidate will also cross‑sell relevant banking, wealth, insurance, deposit, and lending solutions to maximise wallet share and strengthen customer relationships.

Key Responsibilities

• Generate mortgage business within the Elite customer segment to achieve and exceed assigned sales targets.
• Develop high‑value and relationship‑led mortgage propositions for affluent and priority banking customers.
• Self‑source mortgage business through personal networks, referrals, developers, real estate agents, brokers, and high‑net‑worth customer introductions.
• Reduce dependency on branch‑led sourcing by building strong third‑party and direct acquisition channels.
• Acquire New‑to‑Bank Elite customers through structured relationship building and consultative selling.
• Convert existing customers into mortgage clients by identifying property finance needs and offering suitable solutions.
• Build and maintain strategic relationships with real estate brokers, financial advisors, developers, institutional partners, and referral sources.
• Cross‑sell Elite banking, CASA, deposits, insurance, investment, lending, and wealth products in coordination with relationship managers and product teams.
• Clearly explain mortgage products, pricing, eligibility, documentation requirements, application workflow, approval process, and disbursement milestones.
• Deliver a seamless and professional experience for Elite customers throughout the mortgage journey.
• Liaise with customers before and after approval to ensure timely completion of documentation, property valuation, legal formalities, and disbursement requirements.
• Ensure mortgage applications are accurate, complete, compliant, and error‑free before submission.
• Process applications within defined turnaround times in line with Elite service standards.
• Maintain accurate MIS records, pipeline trackers, conversion ratios, sourcing updates, approvals, and disbursement reports.
• Provide regular management updates on sales activity, customer acquisition, channel performance, and mortgage pipeline movement.
• Monitor cross‑sell ratios, documentation quality, compliance standards, and customer satisfaction during onboarding.
• Work closely with credit, operations, product, relationship management, insurance, wealth, and support teams to ensure smooth mortgage processing.
• Follow bank policies, customer suitability standards, compliance requirements, and ethical sales practices at all times.
• Stay updated on UAE real estate trends, mortgage market activity, customer behaviour, and competitor offerings.

Ideal Profile

• Graduate or postgraduate qualification in Business, Finance, Banking, Sales, or a related field.
• 1‑5 years of experience in retail banking, mortgage sales, direct sales, or relationship‑based financial services sales.
• Experience handling high‑value customers, Elite banking clients, priority customers, or affluent customer segments is preferred.
• Good understanding of banking products, mortgage finance, lending products, deposits, insurance, investments, and customer onboarding.
• Ability to source business independently through networks, referrals, developers, brokers, and direct market activity.
• Strong sales discipline with the ability to meet targets, manage pipelines, and improve conversion ratios.
• Excellent interpersonal, communication, negotiation, and presentation skills.
• Customer‑centric mindset with the ability to explain mortgage solutions clearly and professionally.
• Strong attention to detail for documentation, application quality, compliance, and follow‑up.
• Good understanding of compliance, customer documentation, and banking process requirements.
• Ability to coordinate with internal teams and external partners to deliver timely customer outcomes.
• Fluency in English is required, while knowledge of a local language is an added advantage.
• Professional, accountable, target‑driven, and relationship‑focused approach to sales.

Skills Set

• Mortgage sales
• Elite customer acquisition
• High‑net‑worth customer sourcing
• Retail banking sales
• Direct sales
• Third‑party channel sales
• Real‑estate broker relationships
• Developer relationships
• Referral network development
• Financial advisor coordination
• Institutional partner coordination
• New‑to‑Bank acquisition
• Relationship‑led selling
• Mortgage application processing
• Mortgage documentation
• Property valuation coordination
• Legal formalities coordination
• Mortgage disbursement follow‑up
• Pipeline management
• MIS reporting
• Conversion ratio tracking
• Cross‑selling
• Elite banking
• CASA products
• Deposits
• Insurance products
• Investment products
• Lending solutions
• Customer onboarding
• Customer satisfaction
• Compliance documentation
• Documentation quality
• Sales target achievement
• UAE mortgage market
• Real‑estate market awareness
• Customer relationship management
• Negotiation skills
• Presentation skills

Why Join Us

This opportunity is ideal for a Mortgage Sales Manager – Elite Segment seeking a high‑growth sales role in Dubai’s financial services sector. The position offers the chance to build a strong mortgage pipeline, work with high‑value customers, develop strategic broker and developer relationships, and contribute directly to portfolio growth.

It is a strong fit for a driven sales professional who wants to combine mortgage advisory, customer acquisition, cross‑selling, and premium banking relationship development within a respected UAE bank.

About the Company

RAKBANK is a leading UAE banking institution serving personal, SME, commercial, corporate, and wealth management customers through a broad range of financial products, digital banking services, lending solutions, and client‑focused banking support. The bank is committed to innovation, governance, teamwork, customer service, and sustainable growth. Through its mortgage, wealth, retail banking, insurance, payments, and digital transformation initiatives, RAKBANK continues to support evolving customer needs and deliver practical financial solutions across the United Arab Emirates.