Mortgage Sales Lead — Omni-Channel Growth & Strategy

HSBC Holdings plc; Abu Dhabi; Presencial; AED 600.000 - 900.000; Jornada completa

Descripción de la vacante

HSBC Holdings plc in Abu Dhabi seeks a Head of Mortgage Sales to set the sales strategy across direct, branch, digital, broker and partnerships, delivering sustainable revenue growth while protecting customer outcomes and control standards.

You will build a balanced distribution model, establish clear targets for lending volumes and profitability, and lead high-performing teams across regions, with strong collaboration with product, risk, compliance, operations, and technology.

Formación

• Full-time graduation degree of at least three years is essential for UAE visa and work permit.
• You bring significant senior experience in mortgage sales distribution, retail banking, secured lending or related financial services.
• Demonstrate a track record of delivering mortgage sales growth and managing large distribution teams.
• Strong end-to-end knowledge of the mortgage lifecycle including origination, underwriting, fulfilment, servicing and customer support.
• Experience across broker, branch, digital or partnership sales channels.
• A strong knowledge of conduct, responsible lending, affordability, credit and regulatory requirements are required.
• Experience in the use of data, management information and technology to improve sales performance and customer journeys is required.
• Experience in the delivery of transformation, change or process-improvement programmes with measurable outcomes.
• Hold local regulatory or mortgage-related certifications where required or bring equivalent demonstrable experience.

Responsabilidades

• Setting and executing the mortgage sales strategy aligned to overall business objectives
• Establishing targets for lending volumes, revenue, profitability, conversion, acquisition and retention
• Building and optimising distribution across direct, branch, digital, broker and partnership channels
• Strengthening relationships with brokers, estate agents, developers, introducers and other strategic partners
• Overseeing performance management including objectives, incentives, regular reviews and actions to close gaps
• Embedding strong controls across affordability, suitability, conduct and documentation and ensure regulatory compliance
• Partnering with Operations and Technology to simplify and digitise the mortgage application and fulfilment journey
• Presenting business performance, risks, opportunities and recommendations to relevant governance forums

Conocimientos

Mortgage sales distribution

Retail banking

Large distribution teams

Mortgage lifecycle

Broker & partnerships

Data-driven sales

Regulatory compliance

Educación

3-year degree for UAE visa

Descripción del empleo

HSBC Holdings plc in Abu Dhabi seeks a Head of Mortgage Sales to set the sales strategy across direct, branch, digital, broker and partnerships, delivering sustainable revenue growth while protecting customer outcomes and control standards.

You will build a balanced distribution model, establish clear targets for lending volumes and profitability, and lead high-performing teams across regions, with strong collaboration with product, risk, compliance, operations, and technology.