Miral Destinations – Reservation Executive Job for UAE Nationals in Abu Dhabi

AE Jobs; Abu Dhabi; On-site; AED 45,000 - 60,000; Full time

Job summary

Miral Destinations in Abu Dhabi is seeking talented UAE Nationals for the role of Reservation Executive. This full-time, on-site position is focused on managing guest reservations with personalized service, ensuring seamless booking experiences, and collaborating with partners to uphold high service standards. Qualified candidates should have a bachelor’s degree and a background in hospitality or tourism. The job offers an opportunity to enhance guest experiences across diverse channels.

Qualifications

• Background in hospitality, tourism, travel, or related fields.
• Experience meeting performance metrics (e.g., Concierge roles).
• Familiarity with end-to-end reservation processes.

Responsibilities

• Manage B2C guest reservations with accuracy and personalized service.
• Coordinate with B2B partners to streamline booking processes.
• Handle guest complaints and escalate when necessary.

Skills

Strong communication and interpersonal skills

Problem-solving and decision-making abilities

Ability to convert inquiries into sales

Fluency in English

Proficient in Microsoft Office and booking systems

Additional languages (Arabic, Russian, German, Mandarin)

Education

Bachelor’s degree or equivalent (Tourism, Hospitality, Sales preferred)

Tools

CRM systems

Travelbox

Client POS

Job description

Miral Destinations – Reservation Executive Job for UAE Nationals in Abu Dhabi

Miral Destinations in Abu Dhabi is seeking talented UAE Nationals to join its team as Reservation Executive. This full‑time, on‑site role focuses on delivering exceptional guest experiences across B2C and B2B channels, ensuring seamless reservation processes, strong partner coordination, and high service standards.

Job Title: Reservation Executive (UAE Nationals Only)

Key Responsibilities

• Manage B2C guest reservations with accuracy and personalized service
• Handle VIP, high‑value, and family‑oriented guest needs
• Ensure end‑to‑end reservation completion across all touchpoints
• Coordinate with B2B partners to streamline booking processes
• Manage hotel and experience bookings through reservation systems
• Process payments and credit card transactions securely
• Maintain strong relationships with suppliers to enhance guest experience
• Collaborate across departments to support guest experience strategy
• Update guest details in CRM and booking systems (Travelbox, Client POS)
• Handle guest complaints and escalate when necessary
• Record feedback and contribute to performance targets (Sales, Guest Satisfaction, Quality Scores)
• Support team members and participate in team meetings
• Perform additional duties as assigned by management

Qualifications & Skills

• Bachelor’s degree or equivalent (Tourism, Hospitality, Sales preferred)
• Background in hospitality, tourism, travel, or related fields
• Experience meeting performance metrics (e.g., Concierge roles)
• Strong communication and interpersonal skills
• Ability to convert inquiries into sales
• Excellent problem‑solving and decision‑making abilities
• Proficient in Microsoft Office and booking systems
• Fluency in English
• Additional languages (Arabic, Russian, German, Mandarin) are a plus