Minibar Attendant

SLS; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is looking for a Minibar Attendant to ensure the minibar service is efficient and meets guest needs. Responsibilities include setting up floor sheets, liaising with staff, and maintaining cleanliness. Ideal candidates will have customer service experience in upscale settings, strong attention to detail, and excellent communication skills.

Qualifications

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel.
• Strong verbal and written communication skills in English.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Set up floor sheets and attend to early departures and VIPs.
• Maintain cleanliness of minibar cupboard.
• Liaise with floor supervisors and room attendants.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Job description

Job Description

• Arrive at work at the assigned time, appropriately dressed in a clean uniform.
• The first Minibar Attendant of the day is responsible for setting up floor sheets and attending to early departures, VIPs and Rush rooms as required.
• Minibar carts are to be taken to the assigned floors by the early attendant
• Enter occupied rooms after 10am.
• Liaise with floor supervisors and room attendants.
• Continually check the expiration date of amenities.
• Remove all non-hotel stock from minibar in departure rooms.
• In occupied rooms, leave guest items as / where they have been left by guest.
• Follow key signing procedure and take responsibility for assigned keys.
• Collect deliveries from loading bay.
• Record any damaged stock.
• Maintain cleanliness of minibar cupboard.
• Stock cart and store room must be kept tidy and locked when not in use.
• Undertake and complete any special projects, tasks or other reasonable request by your department head and / or Hotel Management.

Qualifications

• One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
• Enter and locate work related information using computers and / or point of sale systems
• Possess a gracious, friendly, and fun demeanor
• Ability to multitask, work in a fast-paced environment and have a high-level attention to detail
• Strong verbal and written communication skills in English
• Maintain positive and productive working relationships with other employees and departments
• Ability to work independently and to partner with others to promote an environment of teamwork