Merchant Payments Strategy Consultant

Chargeblast; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Chargeblast is seeking a Payment Strategy Associate to join our Payment Strategy team. This role is like an in-house payments consultant, collaborating with merchants to analyze payment and chargeback data, identify opportunities, and recommend strategies to boost payment performance.

You will analyze chargebacks, disputes, pre-dispute alerts, and merchant data; review product performance; develop data-driven recommendations; evaluate payment setups; and present findings in clear terms.

Qualifications

• 2+ years in chargebacks, disputes, payments or related field.
• Strong understanding of chargeback and dispute processes.
• Familiarity with major networks and payment platforms.

Responsibilities

• Analyze merchant chargeback, dispute, pre-dispute alert, and payment data to identify trends, risks, and opportunities.
• Review and analyze merchant performance across products to identify payment or chargeback risks.
• Develop data-driven recommendations to help merchants reduce chargebacks and improve outcomes.
• Evaluate merchant payment setups, including processors, MIDs, descriptors, networks, and flows.
• Collaborate with merchants to translate data into actionable recommendations.
• Present findings and strategic recommendations in online meetings with merchants.
• Work with internal teams to implement and improve payment strategies.
• Stay up to date on Visa, Mastercard, processors, dispute programs, and e-commerce trends.
• Help develop internal payment strategy frameworks, SOPs, reporting, and best practices.
• Support ad hoc payment strategy and merchant consulting projects.

Skills

Chargebacks & disputes

Data analysis

Merchant consultation

Communication

Problem solving

Stakeholder management

Excel / Google Sheets

Payment networks knowledge

Tools

Stripe

Shopify Payments

Checkout.com

Adyen

Job description

Chargeblast is seeking a Payment Strategy Associate to join our Payment Strategy team. This role is like an in-house payments consultant, collaborating with merchants to analyze payment and chargeback data, identify opportunities, and recommend strategies to boost payment performance.

You will analyze chargebacks, disputes, pre-dispute alerts, and merchant data; review product performance; develop data-driven recommendations; evaluate payment setups; and present findings in clear terms.