Merchant Success Associate

Remotedxb; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Remotedxb in Dubai is seeking a Merchant Success Specialist to help merchants succeed with subscriptions. You will automate programs, mentor merchants, and support contract renewals.

You will collaborate with teams to test features, drive merchant adoption, and assist in accounting as needed. Experience with Shopify and a passion for excellent customer service are required.

Qualifications

• Experience with Shopify.
• Passion for delivering exceptional customer service.
• Eagerness to ensure merchant success.

Responsibilities

• Help build programs for managing large numbers of merchants through automations and playbooks.
• Drive success through proactive outreach to merchants for consultation and mentoring on subscription best practices.
• Help drive contract renewals.
• Assist in ongoing quality assurance and testing of new features and documentation to drive merchant adoption.
• Assist in accounting and collections as required.

Skills

Shopify

Customer service

Merchant success

Job description

Responsibilities

• Help build programs for managing large numbers of merchants through automations and playbooks
• Drive success through proactive outreach to merchants for consultation and mentoring on subscription best practices
• Help drive contract renewals
• Assist in ongoing quality assurance and testing of new features and documentation to drive merchant adoption
• Assist in accounting and collections as required

Requirements

• Experience with Shopify
• Passion for delivering exceptional customer service
• Eagerness to ensure merchant success