Merchant Growth & Operations Lead (MENA)

TikTok; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

TikTok is seeking a Local Merchant Operations Manager for TikTok Commerce in Dubai to lead onboarding, growth, and cross-functional collaboration with category, content, marketing, product, policy, and logistics teams.

You will own the merchant portfolio performance, develop merchandising strategies, and use data to guide decisions, with fluency in English and Arabic to engage regional partners.

Qualifications

• Bachelor's degree or above with 4+ years in commerce, platform operations, merchant management, brand management, or local market development.
• Strong understanding of user insights, category opportunities, merchant strategy, and platform business models.
• Excellent cross-functional communication and stakeholder management skills, with the ability to independently drive projects forward.
• Familiarity with the local retail, commerce, and brand ecosystem in the Middle East, as well as local merchant operating models.
• Fluent English and Arabic communication skills for day-to-day work and business discussions are required.

Responsibilities

• Merchant Development: onboard high-potential local brands, retailers, and traders in the Middle East.
• Business Growth: own performance for the merchant portfolio and plan merchandising strategy.
• Data Driven Program Management: analyze data to drive decisions and track core metrics.
• Cross-team Collaboration: work with Category, Content, Marketing, Product, Policy, and Logistics to drive merchant success.

Skills

Merchant management

Market development

Data analysis

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

Job description

TikTok is seeking a Local Merchant Operations Manager for TikTok Commerce in Dubai to lead onboarding, growth, and cross-functional collaboration with category, content, marketing, product, policy, and logistics teams.

You will own the merchant portfolio performance, develop merchandising strategies, and use data to guide decisions, with fluency in English and Arabic to engage regional partners.