Local Merchant Operations Manager - TikTok Commerce

TikTok; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

TikTok is seeking a Local Merchant Operations Manager for TikTok Commerce in Dubai to lead onboarding, growth, and cross-functional collaboration with category, content, marketing, product, policy, and logistics teams.

You will own the merchant portfolio performance, develop merchandising strategies, and use data to guide decisions, with fluency in English and Arabic to engage regional partners.

Qualifications

• Bachelor's degree or above with 4+ years in commerce, platform operations, merchant management, brand management, or local market development.
• Strong understanding of user insights, category opportunities, merchant strategy, and platform business models.
• Excellent cross-functional communication and stakeholder management skills, with the ability to independently drive projects forward.
• Familiarity with the local retail, commerce, and brand ecosystem in the Middle East, as well as local merchant operating models.
• Fluent English and Arabic communication skills for day-to-day work and business discussions are required.

Responsibilities

• Merchant Development: onboard high-potential local brands, retailers, and traders in the Middle East.
• Business Growth: own performance for the merchant portfolio and plan merchandising strategy.
• Data Driven Program Management: analyze data to drive decisions and track core metrics.
• Cross-team Collaboration: work with Category, Content, Marketing, Product, Policy, and Logistics to drive merchant success.

Skills

Merchant management

Market development

Data analysis

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

Job description

Local Merchant Operations Manager - TikTok Commerce

Location:

Dubai

Employment Type:

Regular

Job Code:

A177310

About the Team

The authenticity of TikTok has created a new way for brands and merchants to meaningfully connect with creators and the community. Through an innovative Commerce platform that helps shoppers discover and purchase products within the app, TikTok Commerce enhances promotion and sales for merchants and brands with an entertaining user experience. We are committed to supporting local merchants and creators through our safe and trusted shopping platform.

Responsibilities

• 1、Merchant Development. Develop a deep understanding of the local market in the Middle East, including user needs and category trends. Identify high-potential brands, retailers, and traders, and lead the onboarding and early-stage growth of quality local merchants；


• 2、Business Growth. Take full ownership of business performance for the assigned merchant portfolio, and develop and execute phased business plans covering assortment planning and merchandising strategy；


• 3、Data Driven Program Management. Use both quantitative and qualitative analysis to drive decision-making, support project scoping, prioritization, and progress tracking, and manage core business metrics including orders, product supply, content marketing performance, and conversion；


• 4、 Cross-team Collaboration. Work closely with cross-functional teams including Category, Content, Marketing, Product, Policy, and Logistics to drive merchant success. Capture merchant feedback to support platform improvement, and scale best practices, collaboration mechanisms, and business impact across projects.

Qualifications

Minimum Qualifications

• 1、Bachelor's degree or above, with 4+ years of relevant experience in commerce, platform operations, merchant management, brand management, or local market development；


• 2、Strong understanding of user insights, category opportunities, merchant strategy, and platform business models, with a strategic mindset and proven end-to-end business execution capabilities；


• 3、Strong analytical skills, clear and structured thinking, and solid experience in proposal writing and synthesizing insights. Excellent cross-functional communication and stakeholder management skills, with the ability to independently drive projects forward；


• 4、Familiarity with the local retail, commerce, and brand ecosystem in the Middle East, as well as local merchant operating models；


• 5、Fluent English and Arabic communication skills for day-to-day work and business discussions are required。

Preferred Qualifications

• 1、Existing local merchant, brand, or channel resources will be a strong advantage；


• 2、Prior experience in the Middle East, GCC, or UAE commerce market is preferred；


• 3、Candidates with a good understanding of content marketing, creator ecosystems, or social commerce will be an advantage。

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an \"Always Day 1\" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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