Merchandise Support Specialist

The Emirates Group; Dubai; On-site; AED 134,000 - 234,000; Full time

Benefits offered by this job

Tax-free salary

Travel benefits

Flight discounts

Hotels discounts

Job summary

The Emirates Group is seeking a Merchandise Support Specialist to oversee branded retail and wholesale operations across Emirates Official Store platforms in the UAE. You will ensure revenue targets are met while safeguarding brand integrity and aligning with CCMB objectives.

Responsibilities include managing stores, relationships with Dubai Duty Free, inventory control, and leading a team of supervisors and shop assistants. A strong marketing calendar and budget oversight are essential.

Qualifications

• 5+ years in a similar retail operations role.
• Degree or Honours in Marketing & Media Communications or relevant field.
• Experience managing multiple Emirates Official Stores.
• Proven leadership and budget oversight.

Responsibilities

• Oversee Emirates Official Stores operations within UAE and meet financial targets.
• Manage Dubai Duty Free relationship and logistics.
• Maintain wholesale margins and brand integrity of EOS.
• Lead stock management, annual stocktakes, and POS system compliance.
• Develop a 12-month marketing calendar and mentor retail staff.

Skills

Retail operations management

Team leadership

Brand management

Budgeting

Education

Marketing & Media Communications degree

Tools

Retail POS system

Job description

Job PurposeOur Corporate Communications, Marketing and Brand team is responsible for conveying the essence of Emirates Group. Our team is pivotal in representing the attitudes, beliefs and goals of our organisation across the globe, both internally and with our customers alike!The Merchandise Support Specialist will oversee branded retail and wholesale operations across all Emirates Official Store platforms. Ensure revenue and profit targets are achieved across these channels whilst safeguarding the brand integrity of EOS and aligning with CCMB core objectives.In this role you will:Oversee operations at all Emirates Official Stores within the UAE (currently Emirates Group HQ, dnata Travel Centre and Emirates Group Technology Centre) ensuring financial targets are met and CCMB standards are maintained to a high standard.Manage the business relationship with Dubai Duty Free, arrange delivery logistics and ensure new product is injected into the business on a regular basis. Maintain wholesale margins as agreed by Manager Merchandise and ensure revenue targets and profits are achieved.Be the first point of contact for all retail operations at The Dubai Mall. This currently consists of The Emirates A380 Experience Flight Simulator, concessions at Kidzania National Store, Aquarium Store and At the Top Retail Store. Assist the Manager Merchandise with contract updates and any marketing communication requirements. Financial targets are also part of this objective in line with each year's budget.Ensure inventory management is monitored in each outlet along with a detailed standards and procedures document for each part of the business. Organise annual stock-takes and any flash stock takes that may be required during the financial year.Maintain a 12 month rolling marketing calendar across all channels. Work closely with the entire merchandise team and if necessary other parts of CCMB to ensure synergies are captured.Assume leadership on any Special Projects related to branded retail that occurs during the Financial year, assisting the Manager Merchandise with detailed budget breakdowns and visualisations if required.Be fully knowledgeable of the Retail Point of Sale system ensuring it remains compliant with audit requirements at all times. Oversee any future enhancements or required integrations on this product.Lead, mentor and develop a team of retail supervisors and shop assistants ensuring financial targets are met and CCMB standards are maintained to a high standard.QualificationIn order to be successful in this role, you must meet the below requirements:5+ years in a similar role.Degree or Honours (12+3 or equivalent) in Marketing & Media Communications or relevant.Experience in Retail Operations and looking after multiple areas of businesses is essential.Previous experience of leadership in the form of managing a team of individuals is highly preferred.A strong grasp of understanding the value of the brand and how Emirates Official Store works as a brand experience is vital.A good understanding of the airline industry, apparel, sporting and cultural knowledge and how they link together through sponsorships and events is preferred.The ability to work on simultaneous projects, at times unsupervised is a critical requirement.At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers. So if you're looking for a challenging and rewarding opportunity, apply today and join our team.Salary & benefitsJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers