Membership Associate

Privilee; Dubai; On-site; AED 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive insurance

In-house chef for meals

Privilee membership

Job summary

Privilee is looking for an enthusiastic Membership Executive to enhance member experiences and service. You will be the first point of contact for members, resolving their inquiries and converting leads into loyal customers.

We seek individuals with at least 2 years of customer service experience and strong communication skills. Join us to contribute to shaping exceptional service standards at Privilee.

Our company culture promotes collaboration, personal growth, and a vibrant work environment with great perks and benefits.

Qualifications

• 2+ years of customer service, support, or sales experience.
• Strong written and verbal communication skills in English.
• Strong organizational skills to manage multiple conversations.

Responsibilities

• Serve as the first contact for members, providing support.
• Resolve member issues with empathy and efficiency.
• Convert leads into loyal members.

Skills

Customer service

Problem-solving

Communication

Organization

Empathy

Tools

Notion

Slack

CRM platforms

Job description

At Privilee, we are a proud team of a multi-award-winning lifestyle membership that grants our members access to the finest network of hotel, fitness and beach club partners across the UAE, Bahrain, Oman and Qatar. We are seeking an enthusiastic, positive, go‑getter Membership Executive to join our dynamic team. If you are passionate about delivering exceptional customer service and want to contribute to delivering the best experiences, standards and member satisfaction in line with our mission of excellence, this is the perfect opportunity for you to thrive and make a significant impact.

The Role

As a Membership Associate, you’ll be the first touchpoint for all Privilee members and prospects, playing a crucial role in shaping their day to day experience. Whether it’s helping someone navigate the app, resolving a partner issue, or converting a lead into a loyal member, you will be at the heart of delivering our mission, exceptional service, always.

You will bring energy, empathy, and efficiency to every interaction, solving problems fast, supporting your teammates, and turning every touchpoint into an opportunity to deepen member trust and satisfaction. From lead conversations to complaint handling, you’ll lead with care, confidence, and a member‑first mindset.

To apply for this role, please email your CV to [e-mail] , with the subject line clearly stating the role you are applying for.

Please also include answers to the following questions:

• What excites you about working for Privilee?
• How did you hear about us?
• How do you believe you can make a difference in the role?
• If you were to design your perfect weekend, what would that look like?
• How would your friends describe you?

Responsibilities

• Be a trusted go‑to contact for members, delivering clear, calm, and effective support across all channels including phone calls, whatsapps, emails and social with confidence and care
• Resolve routine member issues efficiently and with empathy, ensuring timely, high‑quality resolutions that reflect Privilee’s experience standards.
• Convert leads into loyal members and retain current members by asking the right questions, tailoring recommendations, and guiding them through a seamless and inspiring joining experience
• Handle complaints with professionalism and sensitivity, offering fair solutions, taking initiative, and always closing the loop
• Use member feedback to help the business take meaningful action, by sharing the voice of the member
• Stay on top of our internal systems and tools, helping streamline workflows and troubleshoot issues when needed
• Identify operational gaps or recurring issues, raising them to the appropriate team for improvement
• Thrive in a fast paced, ever evolving environment. Stay curious, ask questions, and learn quickly on the job
• Complete adhoc administrative tasks as required to support smooth team operations

Personality

• Member obsessed – deeply cares about the experience we deliver and always looks for ways to make it better
• Takes ownership – doesn’t just complete tasks but drives outcomes, always seeing things through to resolution
• Proactive and solutions driven – spots issues before they escape, thinks ahead, and acts with initiative
• Fast, calm, and clear – thrives in high‑volume environments without compromising quality or tone.
• Trusted team player – supports teammates with knowledge, ideas, and hands‑on help when it counts.
• Detail oriented – notices the small stuff that can make or break a member’s experience
• Structured communicator – knows how to tailor the message, whether writing an email to a member or summarising an issue for a Product team

Requirements

• 2+ years of customer service, support, or sales experience
• Comfortable working morning, evening, and weekend rotating shifts (you’ll always have two days off per week)
• Comfortable using tools such as Notion, Slack, and CRM platforms, or quick to learn
• Strong written and verbal communication skills in English, with an eye for tone and detail
• Strong organisational skills to manage multiple conversations, priorities, and follow‑ups without dropping the ball
• Comfortable working morning, evening, and weekend rotating shifts to support multiple countries across different time zones. You will receive two consecutive days off each week.

Our Culture

By joining Privilee, you will be part of a passionate, dedicated and dynamic team; who are determined to create the ultimate lifestyle offering. Collaboration and the sharing of ideas is supported and empowered, contributing to our positive company culture. We care about people and want to support their personal and career growth. We consider success as being motivated and eager to come to work every day. With an inspiring office environment located in JLT, Privilee is the ultimate place to work. We offer amazing perks, from a competitive salary, comprehensive insurance, flexibility, an in‑house chef who provides complimentary breakfast and lunch, plus a Privilee membership so you can experience the product first‑hand.