Luxury Guest Experience Agent — Dubai Travel Concierge

Beond; Dubai; On-site; AED 150,000 - 240,000; Full time

Job summary

Beond in Dubai is seeking a Guest Experience Agent to deliver exceptional service in our Contact Centre. You will greet guests, resolve inquiries, and ensure every interaction reflects our luxurious travel experience.

You will handle inquiries via phone, email, and live chat, provide flight and booking information, assist with changes, and collaborate with other departments to maintain service excellence in a fast-paced environment.

Qualifications

• Experience in customer service or contact centres is mandatory.
• Strong command of English, both verbal and written.
• Hospitality background is a plus.

Responsibilities

• Handle guest inquiries via phone, email, and live chat in a professional manner.
• Provide accurate information on flight schedules, bookings and Beond services.
• Assist guests with changes to reservations and itineraries.
• Address complaints promptly while maintaining high service levels.
• Document guest interactions and feedback to improve service quality.
• Collaborate with other departments to ensure smooth operations.

Skills

Customer service

Communication skills

English proficiency

Hospitality mindset

Multitasking

Flexible hours

Education

High school diploma or equivalent

Hospitality-related degree (nice to have)

Tools

CRM software

Computer systems

Job description

Beond in Dubai is seeking a Guest Experience Agent to deliver exceptional service in our Contact Centre. You will greet guests, resolve inquiries, and ensure every interaction reflects our luxurious travel experience.

You will handle inquiries via phone, email, and live chat, provide flight and booking information, assist with changes, and collaborate with other departments to maintain service excellence in a fast-paced environment.