Medical Front Desk & Registration Specialist

Tanqeeb; Abu Dhabi; On-site; AED 39,000 - 67,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

Ajyal Medical Center is searching for a professional Medical Receptionist to support front office operations in a fast-paced clinic environment. You will warmly greet patients, handle registration, verify insurance, and manage cashier duties to ensure smooth patient flow while upholding compassionate, family-centered care.

The role emphasizes accuracy, hospitality, and collaboration with nursing, clinical, and billing teams in Ras Al Khaimah’s outpatient setting.

Qualifications

• Diploma or degree in business, accounting, or related field (preferred).
• 2+ years of front office, cashiering, or customer service experience (preferred).
• Fluent in English; Arabic preferred.
• Comfortable with EMR systems and UAE insurance portals (Neuron, Nextcare, NAS) — preferred but not required.
• Strong numerical accuracy, attention to detail, and ability to multitask under pressure.
• Skilled in professional communication, conflict resolution, and customer relations.
• Experience handling cash and electronic payments.
• Basic understanding of infection control, workplace safety, and emergency procedures.
• Willing to learn, take feedback, and work collaboratively in a growing clinic environment.
• Demonstrates emotional intelligence, cultural sensitivity, and a respectful, team-oriented attitude.

Responsibilities

• Welcome and guide patients courteously, providing clear information on services, waiting times, and next steps.
• Accurately register and update patient information in the EMR and verify insurance eligibility/authorizations.
• Explain financial responsibilities (co-pays, exclusions, non-covered services) and process payments, refunds, and receipts.
• Maintain and reconcile the daily cash float, ensure required approvals for reversals/refunds, and submit daily cashiering reports.
• Coordinate closely with nursing, clinical, and billing teams to support efficient patient flow and service delivery.
• Schedule, reschedule, and confirm appointments via phone, SMS, or email; manage reminders, follow-ups, and cancellations to reduce no-shows.
• Handle inquiries and complaints professionally and document cases according to policy.
• Protect the confidentiality of patient and financial information in line with data-protection standards.
• Keep the reception area clean, organized, and welcoming; participate in required trainings, meetings, and quality/safety activities.
• Perform additional duties as assigned to support patient care and overall clinic operations.

Skills

Fluent in English

Arabic preferred

Numerical accuracy

Professional communication

Conflict resolution

Customer relations

Cash handling

EMR familiarity

Education

Diploma or degree in business or related field

Tools

EMR systems

Neuron

Nextcare

NAS

Job description

Ajyal Medical Center is searching for a professional Medical Receptionist to support front office operations in a fast-paced clinic environment. You will warmly greet patients, handle registration, verify insurance, and manage cashier duties to ensure smooth patient flow while upholding compassionate, family-centered care.

The role emphasizes accuracy, hospitality, and collaboration with nursing, clinical, and billing teams in Ras Al Khaimah’s outpatient setting.