MEA IVD Regional Application Support

Mindray Medical; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Mindray Medical in Dubai seeks an experienced IVD service professional to lead training and application support. You will use clinical insight to identify customer needs, deliver hands-on training, and coordinate with engineers to resolve issues.

The role includes building service technology systems, organizing internal sessions, and guiding CAS team to pass certificates. Strong communication and teaching experience are essential.

Qualifications

• Experience in IVD local service (5+ years).
• Experience in Hematology / Biochemistry / Immunoassay.
• Experience building a service technology system.
• Ability to communicate smoothly with engineers.
• Teaching experience is required.

Responsibilities

• Provide training and application service support to customers.
• Summarize common issues and solutions for escalation to HQ.
• Analyze improvement gaps and conduct internal training to enhance technical capability.
• Support large project delivery including new products and distributor training.

Skills

Communication skills

Customer-oriented

Interpersonal skills

Logical thinking

Teaching experience

Job description

Responsibilities

Use clinical insight to locate customer training and application service requirements support on case handling and be capable to summarize the common issue and solution protocol For escalated case delivery the information to HQ clearly and keep follow up the solution from HQ feedback to CAS timely Analysis the improvement gaps for team member conduct the training and guide team member to improve their technical capability and organize internal training to establish an expert team Establish the training plan for new CAS and to provide systematic training to them to pass the certificate in the probation period and also evaluation the capability improvement of new CAS Support on big project delivery especially on new product product or high end customer Support on distributor centralized training

Requirements

More than 5 years of experience in IVD Local service, experience in Hematology/ Bio-chemistry/ Immunoassay and hospital LIS system is preferred. Experience in building a service technology system is preferred. Have good communication ability, and can communicate smoothly with Engineers. Customer-oriented, with good interpersonal, Logical thinking and Good Communication Skills. LIS connection experience. Basic IVD clinical knowledge. Teaching Experience is needed.