Senior IVD Regional Application & Training Specialist

Mindray; Dubai; Vor Ort; AED 180.000 - 300.000; Vollzeit

Zusammenfassung

Mindray UAE seeks an experienced service trainer to deliver clinical training and application support in Dubai. You will identify customer training needs, summarize issues and coordinate solutions with HQ, while guiding the CAS team to enhance technical capabilities.

You will design training plans for new testers, provide systematic instruction to help them obtain certificates during probation, and support large projects with new products and high-end customers.

Qualifikationen

• 5+ years of experience in IVD local service; experience in Hematology/Bio-chemistry/Immunoassay and hospital LIS systems preferred.
• Experience in building a service technology system is preferred.
• Good communication with engineers.
• Customer-oriented with strong interpersonal, logical thinking and communication skills.
• LIS connection experience; basic IVD clinical knowledge.

Aufgaben

• Use clinical insight to identify customer training and service requirements; summarize issues and solutions; escalate to HQ with clear feedback.
• Analyze gaps, train and guide team members to improve technical capability; organize internal training.
• Establish training plans for new CAS; provide systematic training to pass probation certificates; evaluate capability improvements.
• Support large projects and new product deliveries for high-end customers and distributors.

Kenntnisse

Clinical training

Communication skills

Teaching experience

LIS integration

Tools

LIS systems

Jobbeschreibung

Mindray UAE seeks an experienced service trainer to deliver clinical training and application support in Dubai. You will identify customer training needs, summarize issues and coordinate solutions with HQ, while guiding the CAS team to enhance technical capabilities.

You will design training plans for new testers, provide systematic instruction to help them obtain certificates during probation, and support large projects with new products and high-end customers.