MEA Cross-Border Logistics Ops Manager

JD.com; United Arab Emirates; On-site; AED 180,000 - 240,000; Full time

Job summary

JINGDONG Logistics (JD Logistics), part of JD.com, invites a seasoned Operations Manager to lead the Middle East transportation and distribution network, ensuring efficient sea, air, land, and last-mile delivery.

You will coordinate international trunk routes, monitor KPIs such as on-time delivery and costs, and drive data-led improvements across cross-border and local networks. Role requires collaboration with HQ and regional teams.

Qualifications

• Bachelor's degree in logistics management, supply chain management, international trade, transportation or related field preferred.
• 3+ years experience in logistics, cross-border logistics or distribution operations.
• Familiar with sea and air freight procedures, customs clearance, transshipment and last-mile delivery.

Responsibilities

• Oversee daily operation and management of transportation and distribution in the Middle East region, ensuring efficient sea, air, land transport and last-mile delivery.
• Coordinate international trunk transport resources, liaise with carriers and service providers, monitor end-to-end operations from origin to last mile.
• Monitor KPIs (on-time delivery, cost, anomaly rate, customer satisfaction) and drive continuous improvements.
• Establish and optimize operation processes to improve cross-border and local distribution efficiency and reduce costs.
• Manage transportation and distribution exceptions, coordinate with warehousing, carriers, customs and customer service to ensure stable operations.
• Analyze operational data to identify pain points and drive optimization projects.
• Participate in carrier performance evaluation, capacity management, pricing, and service quality supervision.
• Collaborate with HQ and regional teams to advance the Middle East logistics network and new routes/countries.
• Ensure compliance with local logistics, transportation and customs regulations.

Skills

Data analysis

Communication

Cross-border logistics

Education

Bachelor's degree in logistics management

Tools

Power BI

TMS

WMS

OMS

Job description

JINGDONG Logistics (JD Logistics), part of JD.com, invites a seasoned Operations Manager to lead the Middle East transportation and distribution network, ensuring efficient sea, air, land, and last-mile delivery.

You will coordinate international trunk routes, monitor KPIs such as on-time delivery and costs, and drive data-led improvements across cross-border and local networks. Role requires collaboration with HQ and regional teams.