MEA Aviation Customer Success Manager

Lufthansa Technik; Dubai Emirate; Vor Ort; AED 134.000 - 246.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Flight privileges

Development programs / Training

Zusammenfassung

Lufthansa Technik in Dubai invites a skilled professional to join the Fulfillment team, acting as the central contact for complex daily operations and customer service issues. You will manage relationships, monitor costs, and analyze profitability across contracts in the Middle East & Africa region.

Fluency in English is required, Arabic and German are desirable, with 3–5 years in aviation-related customer service or material support.

Qualifikationen

• University or technical college degree, aviation background preferred.
• 3–5 years in customer relations or client servicing, ideally in aviation.
• Experience in a multinational company and good business sense.

Aufgaben

• Act as central contact within customer service for daily high-complexity operations and escalation.
• Manage customer relationships at operational level and drive ongoing development.
• Monitor costs and revenue on the relevant customer contract independently.

Kenntnisse

Customer service

Client relations

Cross-cultural comms

Team collaboration

Ausbildung

University/technical college degree (aviation background preferred)

Tools

MS-Office

SAP R/3

Jobbeschreibung

Lufthansa Technik in Dubai invites a skilled professional to join the Fulfillment team, acting as the central contact for complex daily operations and customer service issues. You will manage relationships, monitor costs, and analyze profitability across contracts in the Middle East & Africa region.

Fluency in English is required, Arabic and German are desirable, with 3–5 years in aviation-related customer service or material support.