Maternity Programs Lead and Patient Experience Coordinator

NMC; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

NMC is seeking a Maternity Coordinator to lead the maternity program from enrollment through antenatal care, delivery, and postnatal follow-up in Abu Dhabi. You will act as the primary contact for maternity patients and coordinate with physicians, nursing teams, finance, insurance, and other support departments to ensure a seamless patient journey.

Responsibilities include managing package registrations, scheduling, and tracking utilization, while upholding high customer service standards.

Qualifications

• Bachelor’s degree in healthcare administration, Hospital Administration, Business Administration, Nursing, Allied Health Sciences, or a related healthcare field.

Responsibilities

• Act as the primary contact for maternity patients throughout their care journey.
• Coordinate maternity package registrations, appointments, follow-ups, and patient requests.
• Guide patients regarding package inclusions, exclusions, payment processes, and available services.
• Ensure timely scheduling of consultations, ultrasounds, laboratory services, antenatal classes, and postnatal follow-up appointments.
• Conduct regular follow-up calls to ensure continuity of care and patient satisfaction.
• Monitor maternity package enrolment, utilization, and conversion rates.
• Ensure package services are provided in accordance with approved package guidelines.
• Coordinate with finance and insurance departments regarding package billing and payment-related inquiries.
• Maintain accurate tracking of package utilization and service consumption.
• Support promotional campaigns and maternity package awareness initiatives.
• Coordinate closely with Obstetrics & Gynaecology consultants, nursing staff, midwives, and ancillary departments, along with the FO Manager.
• Facilitate smooth communication between patients and healthcare providers.
• Escalate patient concerns and service issues to the appropriate departments for timely resolution.
• Support physicians in managing patient appointments and service coordination requirements.
• Ensure a high standard of customer service is maintained for all maternity patients.
• Address patient concerns, complaints, and feedback promptly and professionally.
• Support VIP maternity patients and special service requests where applicable.
• Promote a positive patient experience throughout all touchpoints of care.
• Maintain maternity databases, trackers, and patient records.
• Prepare regular reports on package enrolment, deliveries, utilization, patient satisfaction, and revenue performance.
• Participate in quality improvement projects and departmental audits.
• Assist in achieving departmental KPIs and maternity program objectives.
• Ensure compliance with hospital policies, patient confidentiality requirements, and regulatory standards.
• Support accreditation and quality initiatives related to maternity services.
• Adhere to all NMC policies, procedures, and infection control standards.

Education

Bachelor’s degree in healthcare administration, Hospital Administration, Business Administration, Nursing, Allied Health Sciences, or a related healthcare field

Job description

NMC is seeking a Maternity Coordinator to lead the maternity program from enrollment through antenatal care, delivery, and postnatal follow-up in Abu Dhabi. You will act as the primary contact for maternity patients and coordinate with physicians, nursing teams, finance, insurance, and other support departments to ensure a seamless patient journey.

Responsibilities include managing package registrations, scheduling, and tracking utilization, while upholding high customer service standards.