Coordinator - Maternity & Childcare Services

NMC GROUP SERVICES.; Sharjah; On-site; AED 89,000 - 156,000; Full time

Job summary

NMC GROUP SERVICES is seeking a dedicated coordinator to manage maternity care journeys, package registrations, scheduling, and patient inquiries. You will liaise with obstetric teams and finance to ensure accurate enrolment, billing, and service delivery, while maintaining patient records and KPIs.

The role focuses on coordinating appointments, follow-ups, and communications to deliver a seamless patient experience across all touchpoints of maternity care.

Qualifications

• Experience coordinating patient journeys and multidisciplinary teams.
• Strong communication and customer service skills.
• Ability to manage scheduling, follow-ups, and patient inquiries.
• Familiarity with billing, insurance coordination, and package management.
• Proficiency in maintaining databases and preparing reports.
• Knowledge of compliance, confidentiality, and infection control standards.

Responsibilities

• Act as the primary contact for maternity patients throughout their care journey.
• Coordinate maternity package registrations, appointments, follow-ups, and patient requests.
• Guide patients regarding package inclusions, exclusions, payment processes, and available services.
• Ensure timely scheduling of consultations, ultrasounds, laboratory services, antenatal classes, and postnatal follow-up appointments.
• Conduct regular follow-up calls to ensure continuity of care and patient satisfaction.
• Monitor maternity package enrolment, utilization, and conversion rates.
• Coordinate with finance and insurance departments regarding package billing and payment-related inquiries.
• Maintain accurate tracking of package utilization and service consumption.
• Prepare regular reports on package enrolment, deliveries, utilization, patient satisfaction, and revenue performance.
• Assist in quality improvement projects and departmental audits.

Skills

Patient journey coordination

Multidisciplinary team coordination

Communication

Customer service

Scheduling & follow-ups

Billing & insurance coordination

Database management

Reporting

Compliance & infection control

Education

Bachelor’s degree in healthcare administration or related field

Job description

• Act as the primary contact for maternity patients throughout their care journey
• Coordinate maternity package registrations, appointments, follow-ups, and patient requests
• Guide patients regarding package inclusions, exclusions, payment processes, and available services
• Ensure timely scheduling of consultations, ultrasounds, laboratory services, antenatal classes, and postnatal follow-up appointments
• Conduct regular follow-up calls to ensure continuity of care and patient satisfaction
• Monitor maternity package enrolment, utilization, and conversion rates
• Ensure package services are provided in accordance with approved package guidelines
• Coordinate with finance and insurance departments regarding package billing and payment-related inquiries
• Maintain accurate tracking of package utilization and service consumption
• Support promotional campaigns and maternity package awareness initiatives
• Coordinate closely with Obstetrics & Gynaecology consultants, nursing staff, midwives, and ancillary departments
• Facilitate smooth communication between patients and healthcare providers
• Escalate patient concerns and service issues to the appropriate departments for timely resolution
• Support physicians in managing patient appointments and service coordination requirements
• Ensure a high standard of customer service is maintained for all maternity patients
• Address patient concerns, complaints, and feedback promptly and professionally
• Support VIP maternity patients and special service requests where applicable
• Promote a positive patient experience throughout all touchpoints of care
• Maintain maternity databases, trackers, and patient records
• Prepare regular reports on package enrolment, deliveries, utilization, patient satisfaction, and revenue performance
• Participate in quality improvement projects and departmental audits
• Assist in achieving departmental KPIs and maternity program objectives
• Ensure compliance with hospital policies, patient confidentiality requirements, and regulatory standards
• Support accreditation and quality initiatives related to maternity services
• Adhere to all NMC policies, procedures, and infection control standards

Desired Candidate Profile

• Bachelor’s degree in healthcare administration, Hospital Administration, Business Administration, Nursing, Allied Health Sciences, or a related healthcare field
• Experience coordinating patient journeys and multidisciplinary teams (preferred)
• Strong communication and customer service skills (preferred)
• Ability to manage scheduling, follow-ups, and patient enquiries (preferred)
• Familiarity with billing, insurance coordination, and package management (preferred)
• Proficiency in maintaining databases and preparing reports (preferred)
• Knowledge of compliance, confidentiality, and infection control standards (preferred)