Market Floor Leader: Guest Experience & Ops

Time Out Group Plc; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Time Out Group Plc in Abu Dhabi, UAE is seeking a Market Floor Manager to lead daily on-site operations and uphold brand standards within a busy, high-volume F&B environment.

You will drive guest satisfaction, manage staff performance, oversee floor, bar and kitchen coordination, and ensure compliance with health, safety, and service protocols while delivering memorable experiences for every guest.

Qualifications

• 3+ years in a supervisory or managerial role within a high-volume F&B environment.
• Experience in a hospitality group or multi-outlet operation preferred.
• Strong knowledge of service standards, health & safety, and food hygiene.
• Proficiency in POS systems, reservations platforms, and staff scheduling software.
• Exceptional leadership and communication skills.
• Guest-first hospitality mindset.
• Highly organized with excellent multitasking abilities.
• Commercial awareness with understanding of sales drivers and cost control.
• Professional, reliable and adaptable in a fast-paced environment.

Responsibilities

• Lead by example on the floor with warm, professional, and efficient service.
• Resolve guest concerns promptly and professionally, turning challenges into positive experiences.
• Uphold and enforce company service standards, brand guidelines, and hospitality culture.
• Monitor guest satisfaction on all levels, including social media platforms.
• Oversee daily floor operations, ensuring smooth communication between bar, kitchen, and service staff.
• Monitor table flow and seating to maximize turnover while maintaining guest satisfaction.
• Maintain cleanliness, safety, and compliance with health, hygiene, and licensing regulations.
• Ensure efficient use of POS systems, cash handling, and reporting procedures.
• Develop and implement operating standards, policies and procedures for the management team.
• Assign and instruct employees in details of their work; observe performance and encourage improvement.

Skills

Leadership

Guest service

Communication

Multitasking

Problem solving

Cost control

POS systems

Tools

POS systems

Reservations platforms

Staff scheduling software

Job description

Time Out Group Plc in Abu Dhabi, UAE is seeking a Market Floor Manager to lead daily on-site operations and uphold brand standards within a busy, high-volume F&B environment.

You will drive guest satisfaction, manage staff performance, oversee floor, bar and kitchen coordination, and ensure compliance with health, safety, and service protocols while delivering memorable experiences for every guest.