Maritime Logistics Customer Service Lead (NVOCC)

Careers at UAE; Dubai; On-site; AED 223,200 - 334,800; Full time

Job summary

Wilhelmsen is seeking a Customer Service Manager – Maritime Logistics (NVOCC) in Dubai. This role involves coordinating cargo movement, ensuring customer satisfaction, and liaising with various stakeholders. Successful candidates will bring at least 5 years of experience and strong communication skills.

This position offers an excellent opportunity to lead a team, manage client relationships, and ensure regulatory compliance.

Qualifications

• 5 years of experience in a similar position.

Responsibilities

• Act as the primary point of contact for customers, handling inquiries and complaints.
• Oversee cargo booking processes ensuring accuracy and compliance.
• Monitor container availability and vessel space confirmations.
• Track customer service performance metrics and provide reports.

Skills

Fluent communication skills

Negotiation skills

Strong computer skills for Microsoft Office

Knowledge of Internet functionalities

Job description

Wilhelmsen is seeking a Customer Service Manager – Maritime Logistics (NVOCC) in Dubai. This role involves coordinating cargo movement, ensuring customer satisfaction, and liaising with various stakeholders. Successful candidates will bring at least 5 years of experience and strong communication skills.

This position offers an excellent opportunity to lead a team, manage client relationships, and ensure regulatory compliance.