MANUAL TESTER

IBS Software; Dubai; On-site; AED 180,000 - 260,000; Full time

Benefits offered by this job

Medical benefits

Flexible work life policies

Continuous learning and development

Rewards & recognition program

Job summary

IBS Software in Dubai invites an experienced Manual Tester to drive quality across complex contact center platforms, including IVR, routing, and integrations. You will design and execute comprehensive test scenarios, validate configurations, and collaborate with cross-functional teams in a fast-paced SaaS environment.

The role requires 5–8 years in QA/testing, hands-on with NICE/Genesys, strong data validation with SQL and BI tools, plus familiarity with cloud and API testing.

Qualifications

• 5+ years of QA/testing experience in contact center technologies or enterprise telephony platforms.
• Hands-on experience with NICE / Genesys / similar contact center platforms (IVR, ACD, CTI, routing).
• Strong understanding of VoIP, SIP, call flows, messaging systems, and contact center architecture.
• Experience in functional, integration, regression, and API testing (Postman, REST services).
• Familiarity with cloud platforms (AWS/Azure) and modern architectures (microservices, containers).
• Proficiency in data validation and analysis using SQL, Excel, or reporting tools (Power BI/Tableau).
• Exposure to automation tools or scripting (Python, JavaScript, Selenium) is an advantage.
• Strong analytical, troubleshooting, and defect management skills, including root cause analysis.
• Experience working in Agile environments with cross-functional collaboration.
• Excellent communication skills and ability to manage multiple priorities in a fast-paced setup.

Responsibilities

• Design and execute comprehensive test scenarios for contact center platforms including IVR, conversational AI, routing, and system integrations
• Validate configurations and customizations of IVR workflows, call routing logic, and customer interaction journeys
• Perform functional, integration, regression, and API testing across contact center systems and airline operational platforms
• Monitor system performance during testing cycles, identify defects, and support troubleshooting and root cause analysis
• Ensure system stability, scalability, and reliability in high-volume contact center environments
• Validate data accuracy across reporting, WFM, quality monitoring, and analytics systems
• Collaborate with Product Owners, architects, IT teams, and vendors to ensure high-quality releases and seamless deployments
• Contribute to test automation, process improvements, and continuous enhancement of QA practices

Skills

QA/testing

Contact center knowledge

Analytical thinking

Agile collaboration

Multiple priorities management

Tools

NICE

Genesys

Postman

REST APIs

SQL

Excel

Power BI

Tableau

Python

JavaScript

Selenium

AWS

Azure

Job description

Job Title: Manual Tester

Location(s): Dubai

Years of Experience: 5-8 years

Job Description

• 5+ years of QA/testing experience in contact center technologies or enterprise telephony platforms
• Hands-on experience with NICE / Genesys / similar contact center platforms (IVR, ACD, CTI, routing)
• Strong understanding of VoIP, SIP, call flows, messaging systems, and contact center architecture
• Experience in functional, integration, regression, and API testing (Postman, REST services)
• Familiarity with cloud platforms (AWS/Azure) and modern architectures (microservices, containers)
• Proficiency in data validation and analysis using SQL, Excel, or reporting tools (Power BI/Tableau)
• Exposure to automation tools or scripting (Python, JavaScript, Selenium) is an advantage
• Strong analytical, troubleshooting, and defect management skills, including root cause analysis
• Experience working in Agile environments with cross-functional collaboration
• Excellent communication skills and ability to manage multiple priorities in a fast-paced setup

Role & Responsibilities

Design and execute comprehensive test scenarios for contact center platforms including IVR, conversational AI, routing, and system integrations

• Validate configurations and customizations of IVR workflows, call routing logic, and customer interaction journeys
• Perform functional, integration, regression, and API testing across contact center systems and airline operational platforms
• Monitor system performance during testing cycles, identify defects, and support troubleshooting and root cause analysis
• Ensure system stability, scalability, and reliability in high-volume contact center environments
• Validate data accuracy across reporting, WFM, quality monitoring, and analytics systems
• Collaborate with Product Owners, architects, IT teams, and vendors to ensure high-quality releases and seamless deployments
• Contribute to test automation, process improvements, and continuous enhancement of QA practices

You can look forward to:

• Gaining deep domain expertise in the (TTL) Travel, Transportation & Logistics domain
• Working with the latest technologies & cutting edge tools to redefine the travel sector
• Enjoying the many benefits of a stable SaaS based product company
• Partnering with some of thebiggest airlines, busiest airports, top tour & cruise providers, well known hotel chains, and large energy companies to augment their mission-critical operations
• A diverse, global work culture with some of the brightest minds in the industry
• A competitive benefits package, flexible work life polices, transparent rewards & recognitions, continuous learning and development, medical benefits, and fun at work policies.

Equal Employment Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity,disability and protected veteran’s status or any other characteristic protected by law.