Manual Tester

IBS Software; Abu Dhabi; Sur place; AED 180 000 - 280 000; Plein temps

Résumé du poste

IBS Software is seeking a QA tester with expertise in contact center technologies to design and execute test scenarios for IVR, CTI routing, and system integrations within our airline operations ecosystem.

You will validate configurations, perform API testing with Postman, contribute to test automation, and collaborate with cross-functional teams to ensure stable, scalable deployments in high-volume environments.

Qualifications

• 5 years of QA testing experience in contact center technologies or enterprise telephony platforms.
• Hands-on experience with NICE Genesys-like contact center platforms.
• Experience with IVR ACD CTI routing.

Responsabilités

• Design and execute comprehensive test scenarios for contact center platforms including IVR, routing, and system integrations.
• Validate configurations and customizations of IVR workflows, call routing logic, and customer interactions.
• Perform functional integration, regression, and API testing across contact center systems and airline operational platforms.
• Monitor system performance during testing cycles, identify defects, and support troubleshooting and root-cause analysis.
• Ensure system stability, scalability, and reliability in high-volume contact center environments.
• Validate data accuracy across reporting, WFM, quality monitoring, and analytics systems.
• Collaborate with Product Owners, architects, IT teams, and vendors to ensure high-quality releases and deployments.
• Contribute to test automation process improvements and QA practices.

Connaissances

QA testing

Agile environment

Excellent communication

Outils

Postman

REST APIs

Selenium

SQL

Excel

Power BI

Description du poste

Qualifications

• 5 years of QA testing experience in contact center technologies or enterprise telephony platforms
• Hands-on experience with NICE Genesys similar contact center platforms
• IVR ACD CTI routing
• Strong understanding of VoIP SIP call flows messaging systems and contact center architecture
• Experience in functional integration regression and API testing Postman REST services
• Familiarity with cloud platforms AWS Azure and modern architectures microservices containers
• Proficiency in data validation and analysis using SQL Excel or reporting tools Power BI Tableau
• Exposure to automation tools or scripting Python JavaScript Selenium is an advantage
• Strong analytical troubleshooting and defect management skills including root cause analysis
• Experience working in Agile environments with cross-functional collaboration
• Excellent communication skills and ability to manage multiple priorities in a fast-paced setup

Role amp Responsibilities

• Design and execute comprehensive test scenarios for contact center platforms including IVR conversational AI routing and system integrations
• Validate configurations and customizations of IVR workflows call routing logic and customer interaction journeys
• Perform functional integration regression and API testing across contact center systems and airline operational platforms
• Monitor system performance during testing cycles identify defects and support troubleshooting and root cause analysis
• Ensure system stability scalability and reliability in high-volume contact center environments
• Validate data accuracy across reporting WFM quality monitoring and analytics systems
• Collaborate with Product Owners architects IT teams and vendors to ensure high-quality releases and seamless deployments
• Contribute to test automation process improvements and continuous enhancement of QA practices

Technical Qualifications

• Strong Technical Qualifications strong strong You can look forward to strong Gaining deep domain expertise in the TTL Travel Transportation amp Logistics domain Working with the latest technologies amp cutting edge tools to redefine the travel sector

Benefits

• A diverse global work culture with some of the brightest minds in the industry
• A competitive benefits package flexible work life polices transparent rewards amp recognitions continuous learning and development medical benefits and fun at work policies

Equal Employment Opportunity Statement

We are an equal employment opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veteran s status or any other characteristic protected by law