Manpower Operations & Client Services Lead

Al Shoumoukh Manpower Recruitment T; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Job summary

Al Shoumoukh Manpower Recruitment is seeking a Manpower Operations Coordinator to be the main operational contact for manpower clients in the UAE. You will ensure workforce mobilization, deployment, compliance, payment, and invoicing in line with contracts and UAE regulations.

Responsibilities include coordinating client requirements, managing the employee lifecycle, monitoring attendance and productivity, and supporting sourcing and mass recruitment as needed. UAE driving license preferred.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Operations Management or a related field (or equivalent experience).
• At least 5 years of experience in manpower supply, outsourcing or workforce operations coordination in the UAE, preferably with oil and gas or industrial clients.
• Working knowledge of UAE labour law, MOHRE procedures and visa processing.
• Experience with client management like NMDC.
• Experience with payroll coordination, timesheets and client invoicing.
• Strong proficiency in MS Office, particularly Excel, and excellent communication skills in English, Hindi, or Urdu are required.
• Valid UAE driving licence preferred.

Responsibilities

• Ensure effective service delivery across all manpower clients in line with contracts, client requirements and approved job orders.
• Act as the key coordination point for client operations, employee requirements and service delivery and handle client feedback and service issues promptly.
• Manage the full employee lifecycle: mobilization, onboarding, deployment, leave, rotation, demobilization and exit formalities.
• Monitor attendance, productivity, absenteeism and idle time and act to improve manpower utilization.
• Support local sourcing, cross-hiring and mass recruitment as required.
• Coordinate payroll inputs and support invoicing including preparing and verifying manpower invoices and following up on collections.
• Provide tendering, quotation and commercial support to the Manpower Sales Team.
• Coordinate visa processing, medical examinations, MOHRE quota requirements and site access passes while tracking document validity and renewal deadlines.
• Oversee transportation and driver coordination, labour camp accommodation and PPE procurement while managing supplier relationships.
• Liaise with HSE and compliance teams and make regular site visits to check on employee welfare and resolve grievances.
• Report regularly to management on deployment mobilization status and operational issues.

Skills

Client coordination

Communication

Team coordination

Education

Bachelor's degree in Business/HR/Operations or related field

Tools

MS Excel

Job description

Al Shoumoukh Manpower Recruitment is seeking a Manpower Operations Coordinator to be the main operational contact for manpower clients in the UAE. You will ensure workforce mobilization, deployment, compliance, payment, and invoicing in line with contracts and UAE regulations.

Responsibilities include coordinating client requirements, managing the employee lifecycle, monitoring attendance and productivity, and supporting sourcing and mass recruitment as needed. UAE driving license preferred.