Manager Logistics Performance

Showcify, Inc.; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Talabat is seeking a senior operations/strategy professional to own the commercial and performance engine behind UAE operations. You will translate data into decisions, manage the operational P&L, and lead cross-functional initiatives with directors and VPs.

You will forecast performance, drive optimization, and build dashboards while balancing rider earnings, cost, and customer experience. Strong data literacy and financial modeling are essential.

Qualifications

• At least 4 years in operations, commercial, strategy, or consulting in marketplaces/logistics/Q-commerce.
• Commercial instincts: understands levers that move profit.
• Strong data literacy with complex models and credible conclusions.
• Executive presence with senior stakeholders (directors/VPs).
• Financial modeling and P&L fluency; able to explain and challenge models.
• SQL/Looker/Tableau are a strong plus, not required.

Responsibilities

• Own the UAE operations commercials, cost-per-order, rider cost, and KPI-driven P&L.
• Forecast to actuals; lead interventions to close performance gaps.
• Drive optimization across the network balancing efficiency with rider earnings and customer experience.
• Build analyses and dashboards; translate complexity into actionable insights.
• Lead cross-functional strategic projects and present recommendations to senior leadership.

Skills

Data literacy

Executive presence

Financial modeling

SQL (BigQuery)

Looker/Tableau

Tools

SQL (BigQuery)

Looker

Tableau

Job description

About the opportunity

Role Summary

This role owns the commercial and performance engine behind talabat UAE's operations. You'll be the person who understands how the business actually ticks, where margin is made or lost, which levers move the numbers, and what trade-offs leadership is really weighing. You'll own the operational commercials and KPI performance, drive the optimization work that improves efficiency and experience, and turn analysis into decisions. It's a role for someone equally comfortable in a model and in a room full of directors, someone who can read the data and stand their ground on what it means.

What's on your plate?

1. Commercial & P&L Ownership for Operations

Own the commercials behind UAE operations, cost-per-order, rider cost, and the efficiency metrics that drive the operational P&L. Track budget vs. actuals, protect riders and 3pls earnings, and give leadership clear, data-backed trade-offs between cost, growth, and customer experience. You're the person who can explain why the numbers moved, not just that they did.

2. Performance Management

Own the UAE operational KPI stack, from forecast to actuals. Anticipate performance gaps before they hit the P&L and drive the interventions that close them. Run the reporting and executive reviews that keep leadership decision-ready.

3. Operational Optimization

Drive the optimization agenda across the network: rider economics and staffing efficiency, vendor and coverage performance, area-level improvements. Find where the operation leaks cost or time, size the opportunity, and lead the fix, balancing efficiency against rider earnings and customer experience.

4. Data, Modeling & Insight

Be genuinely good with data, able to interrogate complex models, understand what's driving them, and pressure-test assumptions rather than take outputs at face value. Build the analyses and dashboards that make decisions faster, and translate complexity into a clear "so what." SQL (BigQuery) and Looker/Tableau are a strong plus; the non-negotiable is analytical judgment.

5. Strategic Projects & Senior Stakeholder Leadership

Lead cross-functional, high-impact projects that shape UAE operations. Build the business case, run the pilot, scale what works. Throughout, work directly with senior leadership, and hold your own with directors and VPs, defending a recommendation with evidence and staying credible under challenge.

What you own vs. influence: You own the operational commercials, the performance KPI stack, and the delivery of your optimization projects. You influence the ops, commercial, and product teams whose execution moves those numbers, through insight, credibility, and stakeholder trust rather than direct authority.

What you need to be successful

What did we order?

• At least 4 years in operations, commercial, strategy, or consulting, ideally in a marketplace, logistics, or Q-commerce environment.
• Commercial instinct: you understand how a business makes money and which levers actually move it.
• Strong data literacy, comfortable working with complex data and models, interrogating assumptions, and drawing the right conclusion. You don't need to be handed the answer.
• Executive presence: able to engage, challenge, and stand your ground with senior stakeholders including directors and VPs.
• Financial modeling and P&L fluency, you can read a model, break it, and explain it.
• SQL (BigQuery) and Looker/Tableau a strong plus, not a requirement.
• Bias for ownership and follow-through, you close the loop rather than hand off the problem.
• Readiness to grow into people leadership (1–2 reports over time).

Who we are

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.