Manager - Hire to Retire

Client of WhiteCrow Research; Dubai; On-site; AED 250,000 - 420,000; Full time

Job summary

Unknown organization is seeking a Manager to lead Hire-to-Retire Process Transformation initiatives. This role will drive delivery across the lifecycle, standardize processes, and enable digital HR platforms with strong analytics support.

The candidate will coordinate cross-functional teams, manage vendors, and foster change through stakeholder engagement and continuous improvement within Human Capital Services.

Qualifications

• Bachelor’s or Master’s degree in HR, Business, Information Systems, or a related discipline.
• 6 to 10 years experience in HR transformation, HR shared services, consulting, or enterprise HC operations.
• Proven experience delivering process and technology change within complex, multi-entity organizations.
• Practical experience with HR technology ecosystems (HCM, ATS, LMS, ServiceNow) and workforce data and analytics.
• Exposure to AI-enabled solutions within HR domain is an advantage.
• Recognized project management or process improvement certification (PMP, PRINCE2, Agile, Lean Six Sigma) is desirable.

Responsibilities

• Lead the planning, delivery and reporting of transformation projects and workstreams across Hire-to-Retire lifecycle.
• Coordinate stakeholders and vendor resources to deliver milestones.
• Analyze current processes and design standardized, automated future-state workflows.
• Support configuration, testing and deployment of HR platforms and analytics tools.
• Develop dashboards and management reporting to track benefits and service performance.
• Drive change enablement, stakeholder engagement and adoption across HR teams.

Skills

Project management

Stakeholder engagement

Change enablement

Data analytics

Process design

Attention to detail

Education

Bachelor’s or Master’s degree in HR or related field

Tools

HCM

ATS

LMS

ServiceNow

Workforce analytics

Job description

Role Description The Manager Hire to Retire Process Transformation is responsible for leading the day-to-day delivery of transformation projects and workstreams across the Hire‑to‑Retire lifecycle within Human Capital Services Reporting to the Associate Director the role translates the transformation agenda into executable plans standardized processes and digital-enabled solutions working hands‑on across process design system configuration data and change It combines strong project delivery discipline with practical HC process and technology expertise to move Group Services towards a best‑in‑class shared services operating model The role is a key delivery partner to the Associate Director and to vertical HR teams ensuring initiatives are delivered on time on budget and to the intended quality while coordinating junior team members and third‑party resources.

Responsibilities

Transformation Project amp Workstream Delivery

Lead the planning delivery and reporting of assigned transformation projects and workstreams across the entire Hire‑to‑Retire lifecycle managing scope timelines budgets risks and issues Develop and maintain project plans delivery artefacts and status reporting for the Associate Director and governance forums Coordinate project stakeholders cross‑functional contributors and vendor resources to deliver against agreed milestones.

Process Standardization amp Improvement

Analyze current‑state Hire‑to‑Retire processes across verticals and design standardized simplified and automated future‑state processes Document process maps standard operating procedures and service definitions embedding controls‑by‑design and data quality requirements Identify and quantify efficiency experience and control improvement opportunities to build the case for change.

Digital amp Technology Enablement

Support the configuration testing and deployment of HR platforms HCM ATS LMS ServiceNow workforce analytics in partnership with Group IT and vendors Gather and document business requirements translate them into functional specifications and manage user acceptance testing Support the expansion of service management capabilities such as ticket taxonomy SLAs and self‑service workflows.

Data Analytics amp Insight

Compile validate and analyze workforce and process data to support business cases benchmarking and decision‑making Build clear traceable analysis and reporting including cost‑to‑serve cycle time volumes and quality metrics Support the development of dashboards and management reporting that track transformation benefits and service performance.

Change Enablement amp Stakeholder Engagement

Alongside our Change and Communications team deliver change management activities for assigned initiatives including stakeholder engagement communications training and adoption support Run stakeholder interviews and workshops to capture pain points requirements and priorities across the Hire‑to‑Retire lifecycle Build strong working relationships with vertical HR teams and enabling functions to secure buy‑in and sustained adoption.

Value Realization amp Continuous Improvement

Track delivery against defined success metrics and support the realization and reporting of transformation benefits Capture lessons learned and embed a culture of continuous improvement and service excellence within Human Capital Services Contribute to the ongoing development of transformation standards tools and delivery methodology.

Requirements: Qualifications & Experience

• Bachelors or Masters degree in HR, Business, Information Systems, or a related discipline.
• 6 to 10 years experience in HR transformation, HR shared services, consulting, or enterprise HC operations.
• Proven experience delivering process and technology change within complex, multi‑entity organizations.
• Practical experience with HR technology ecosystems (for example HCM, ATS, LMS, and ServiceNow) and workforce data and analytics.
• Exposure to AI‑enabled solutions within the Human Capital services domain is an advantage.
• Recognized project management or process improvement certification (for example PMP, PRINCE2, Agile, or Lean Six Sigma) is desirable.

Key Competencies

• Project and workstream delivery.
• End‑to‑end HC process design and improvement.
• HR technology enablement and requirements management.
• Workforce data analysis and reporting.
• Stakeholder engagement and change enablement.
• Structured problem‑solving and attention to detail.
• Commercial and value‑oriented mindset.