Manager - Gaming Credit & Collections

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 391,000 - 614,000; Full time

Benefits offered by this job

Healthcare package

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island is seeking a Manager to lead the Gaming Credit & Collections team in the UAE. You will supervise staff, implement credit policies, review applications for guest creditworthiness, and monitor aging and risk to ensure compliant operations.

The ideal candidate will have 5+ years in credit management with at least 2 years in a supervisory role, strong negotiation and leadership skills, and proficiency with Excel and credit management software.

Qualifications

• 5+ years in credit management, collections, or related finance roles, with at least 2 years in a supervisory or management role.
• Good understanding of international legal framework for issuance and collection of credit.
• Strong negotiation, leadership, and communication skills.
• Advanced knowledge of credit principles, risk management, and regulatory compliance.
• Proficiency in Microsoft Office (especially Excel) and accounting/credit management software.

Responsibilities

• Lead, supervise, and mentor the gaming credit and collections team.
• Ensure effective credit policies and procedures to responsibly extend credit and minimize risk.
• Review and endorse gaming credit applications with thorough verification of guest creditworthiness.
• Monitor outstanding balances and prepare regular risk and aging reports for management.
• Oversee payment arrangements and settlements per company policies and regulatory requirements.
• Escalate collection efforts with Assistant Director and coordinate with legal counsel when needed.

Skills

Negotiation

Leadership

Communication

Attention to detail

Analytical skills

Tools

Excel

Accounting/credit software

Job description

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Manager to join theGaming Credit & Collections team.

The primary duties and responsibilities of this role are:

Lead, supervise, and mentor the gaming credit and collections team.

Ensure the understanding and application of effective credit policies and procedures to facilitate responsible extension of credit and minimize risk.

Review and endorse gaming credit applications, ensuring thorough verification and assessment of guest creditworthiness.

Monitor outstanding credit balances, prepare regular reports on credit status, risk exposure, and aging of accounts for management.

Oversee negotiation of payment arrangements and settlements in accordance with company policies and regulatory requirements.

Assist the Assistant Director to escalate collection efforts, including coordination with legal counsel when necessary.

Ensure compliance with all relevant gaming regulations, company policies, and internal controls.

Liaise with gaming operations, cage, finance, and legal teams to resolve credit issues and facilitate smooth workflow.

Maintain confidentiality and security of all financial data and sensitive information.

Provide training and development opportunities for credit staff, promoting best practices and continuous improvement.

Participate in the recruitment, onboarding, and performance evaluation of credit team members.

Support internal and external audits by providing requested documentation and explanations.

Deliver excellent customer service while maintaining a firm and professional approach to credit management

About You:

The ideal candidate for this position will have the following experience and qualifications:

5+ years of experience in credit management, collections, or related finance roles, with at least 2 years in a supervisory or management role, preferably in a gaming, hospitality, or gaming environment.

A good understanding of the international legal framework surrounding the issuance and collection of credit.

Strong negotiation, leadership, and communication skills.

Advanced knowledge of credit principles, risk management, and regulatory compliance.

Proficiency in Microsoft Office (especially Excel) and accounting/credit management software.

Excellent attention to detail, organizational, and analytical skills.

Ability to work independently and as part of a team in a fast-paced environment.

High level of integrity and ability to maintain confidentiality.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant sseeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.