Manager - Gaming Credit & Collections

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 279,000 - 446,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island in the UAE seeks a Manager to lead the Gaming Credit & Collections team, driving policy compliance and responsible credit extension. You will oversee application reviews, risk assessments, and staff performance to protect assets and optimize collections.

The role emphasizes leadership, regulatory knowledge, and collaboration with operations, finance, and legal to maintain high service standards in a fast-paced environment.

Qualifications

• 5+ years in credit management or collections, with 2+ in a supervisory role.
• Understanding international credit law and regulatory compliance.
• Strong negotiation and leadership skills.
• Proficiency in Excel and accounting/credit management software.

Responsibilities

• Lead, supervise, and mentor the gaming credit and collections team.
• Ensure effective credit policies and minimize risk.
• Review and endorse gaming credit applications with thorough verification.
• Monitor outstanding balances and prepare risk/aging reports.
• Oversee payment arrangements and settlements per policy.
• Coordinate with legal during collections and audits.
• Ensure compliance with gaming regulations and internal controls.
• Liaise with operations, cage, finance, and legal teams to resolve issues.
• Provide training and development for credit staff.
• Participate in recruitment, onboarding, and performance evaluations.
• Support audits with requested documentation.
• Deliver excellent customer service with professional credit management.

Skills

Credit management

Supervisory experience

Negotiation skills

Regulatory compliance

Excel proficiency

Tools

Excel

Accounting software

Job description

Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Manager to join the Gaming Credit & Collections team.

Responsibilities

The primary duties and responsibilities of this role are:

• Lead, supervise, and mentor the gaming credit and collections team.
• Ensure the understanding and application of effective credit policies and procedures to facilitate responsible extension of credit and minimize risk.
• Review and endorse gaming credit applications, ensuring thorough verification and assessment of guest creditworthiness.
• Monitor outstanding credit balances, prepare regular reports on credit status, risk exposure, and aging of accounts for management.
• Oversee negotiation of payment arrangements and settlements in accordance with company policies and regulatory requirements.
• Assist the Assistant Director to elevate collection efforts, including coordination with legal counsel when necessary.
• Ensure compliance with all relevant gaming regulations, company policies, and internal controls.
• Liaise with gaming operations, cage, finance, and legal teams to resolve credit issues and facilitate smooth workflow.
• Maintain confidentiality and security of all financial data and sensitive information.
• Provide training and development opportunities for credit staff, promoting best practices and continuous improvement.
• Participate in the recruitment, onboarding, and performance evaluation of credit team members.
• Support internal and external audits by providing requested documentation and explanations.
• Deliver excellent customer service while maintaining a firm and professional approach to credit management

About You

The ideal candidate for this position will have the following experience and qualifications:

• 5+ years of experience in credit management, collections, or related finance roles, with at least 2 years in a supervisory or management role, preferably in a gaming, hospitality, or gaming environment.
• A good understanding of the international legal framework surrounding the issuance and collection of credit.
• Strong negotiation, leadership, and communication skills.
• Advanced knowledge of credit principles, risk management, and regulatory compliance.
• Proficiency in Microsoft Office (especially Excel) and accounting/credit management software.
• Excellent attention to detail, organizational, and analytical skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• High level of integrity and ability to maintain confidentiality.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.