Manager - Gaming Credit & Collections

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 360,000 - 720,000; Full time

Benefits offered by this job

Healthcare package

Leave policy

Incentive programs

Job summary

Wynn Al Marjan Island in Ras Al Khaimah is seeking a Manager to lead the Gaming Credit & Collections team, overseeing credit policies and risk management. The role requires extensive experience in credit management and strong leadership abilities to drive performance.

You will collaborate with gaming operations, finance, and legal to ensure compliant credit practices and effective collections, while maintaining high standards of confidentiality and service.

Qualifications

• 5+ years in credit management or collections with supervisory experience.
• Understanding of international legal framework for credit issuance and collection.
• Ability to lead, mentor and train a team.
• Strong negotiation and risk management skills.

Responsibilities

• Lead, supervise, and mentor the gaming credit and collections team.
• Apply effective credit policies to extend credit responsibly and minimize risk.
• Review and endorse gaming credit applications with thorough verification.
• Monitor outstanding balances and prepare reports on status and aging.
• Negotiate payment arrangements in line with policies and regulations.
• Escalate collection efforts with legal counsel when necessary.
• Ensure compliance with gaming regulations and internal controls.
• Coordinate with operations, cage, finance, and legal teams to resolve issues.
• Maintain confidentiality and security of financial data.
• Provide training and development for credit staff.
• Participate in recruitment, onboarding, and performance reviews.
• Support audits by providing documentation and explanations.
• Deliver excellent customer service with a firm credit management approach.

Skills

Negotiation

Leadership

Communication

Attention to detail

Integrity

Tools

Microsoft Office (Excel)

Credit management software

Job description

About Wynn Al Marjan Island

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Manager to join the Gaming Credit & Collections team.

Responsibilities

• Lead, supervise, and mentor the gaming credit and collections team.


• Ensure the understanding and application of effective credit policies and procedures to facilitate responsible extension of credit and minimize risk.


• Review and endorse gaming credit applications, ensuring thorough verification and assessment of guest creditworthiness.


• Monitor outstanding credit balances, prepare regular reports on credit status, risk exposure, and aging of accounts for management.


• Oversee negotiation of payment arrangements and settlements in accordance with company policies and regulatory requirements.


• Assist the Assistant Director to escal**ate** collection efforts, including coordination with legal counsel when necessary.


• Ensure compliance with all relevant gaming regulations, company policies, and internal controls.


• Liaise with gaming operations, cage, finance, and legal teams to resolve credit issues and facilitate smooth workflow.


• Maintain confidentiality and security of all financial data and sensitive information.


• Provide training and development opportunities for credit staff, promoting best practices and continuous improvement.


• Participate in the recruitment, onboarding, and performance evaluation of credit team members.


• Support internal and external audits by providing requested documentation and explanations.


• Deliver excellent customer service while maintaining a firm and professional approach to credit management.

About You

• 5+ years of experience in credit management, collections, or related finance roles, with at least 2 years in a supervisory or management role, preferably in a gaming, hospitality, or gaming environment.


• A good understanding of the international legal framework surrounding the issuance and collection of credit.


• Strong negotiation, leadership, and communication skills.


• Advanced knowledge of credit principles, risk management, and regulatory compliance.


• Proficiency in Microsoft Office (especially Excel) and accounting/credit management software.


• Excellent attention to detail, organizational, and analytical skills.


• Ability to work independently and as part of a team in a fast-paced environment.


• High level of integrity and ability to maintain confidentiality.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.